Katrina Smith
Selma,IN
Summary
Proven healthcare professional with extensive experience at Central Prison Healthcare Complex, adept in medical equipment operation and patient care coordination. Demonstrates exceptional teamwork and communication skills, ensuring high levels of patient satisfaction and care efficiency. Achieved significant improvements in patient transition processes, embodying a strong work ethic and commitment to continuous learning and development.
Overview
12
12
years of professional experience
Work History
Health Care Technician
Central Prison Healthcare Complex
01.2024 - Current
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
Clinical Unit Secretary /Certified Nurse Assistant
Wake Med Garner Emergency Room
11.2022 - 02.2023
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.
- Triaged patients in office or by phone to assess severity of conditions.
- Maintained accurate patient charts and medical records.
- Monitored patient vital signs, lab results and other indicators of health.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Homecare Scheduler
Volunteers Of America
09.2018 - 11.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Front Desk Receptionist
Volunteers Of America
05.2018 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Certified Nurse Assistant
Volunteers Of America
04.2018 - 05.2018
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Social Services Assistant
Sunnybrook Rehabilitation Center
07.2015 - 04.2018
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Provided support to social service clients in navigating available resources.
Certified Nursing Assistant
Rex Hospital
10.2012 - 07.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
CMA - Certified Medication Aide
Doretha Dix
Raleigh, NC05.2000
CNA - CNA Refresher
Wake Technical Community College
Raleigh, NC10.1999
High School Diploma -
East Wake High School
Wendell, NC06.1992
Skills
- Continuous Learning and Development
- Vital signs monitoring
- Basic Life Support Certification
- HIPAA Compliance
- CPR and First Aid
- Certified Medication Aide
- Emergency response training
- Clinical Documentation
- Patient Monitoring
- Medication Administration
- Healthcare ethics
- ADL Assistance
- Blood Glucose Monitoring
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Direct Patient Care
- Critical Thinking
- Effective Communication
- Active Listening
- Medical Equipment Operation
Timeline
Health Care Technician
Central Prison Healthcare Complex
01.2024 - Current
Clinical Unit Secretary /Certified Nurse Assistant
Wake Med Garner Emergency Room
11.2022 - 02.2023
Homecare Scheduler
Volunteers Of America
09.2018 - 11.2022
Front Desk Receptionist
Volunteers Of America
05.2018 - 09.2018
Certified Nurse Assistant
Volunteers Of America
04.2018 - 05.2018
Social Services Assistant
Sunnybrook Rehabilitation Center
07.2015 - 04.2018
Certified Nursing Assistant
Rex Hospital
10.2012 - 07.2015
CMA - Certified Medication Aide
Doretha Dix
CNA - CNA Refresher
Wake Technical Community College
High School Diploma -
East Wake High School
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