Summary
Overview
Work History
Skills
Accomplishments
Cross Organizational Task Forces and Collaborations
Timeline
Generic

Katrina Sonley

Parker,CO

Summary

Dedicated to elevating revenue and customer satisfaction by applying consultative approaches and critical thinking. Performance-oriented, sophisticated and level-headed in all interactions. Hardworking, resourceful and detail-oriented with progressive and cutting-edge strategies.

Overview

17
17
years of professional experience

Work History

Client Success Manager

Cox Automotive
Parker, CO
05.2011 - Current
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Monitored customer accounts to identify opportunities for improvement.
  • Collaborated with internal teams to troubleshoot any customer issues or concerns.
  • Provided customers with technical support and guidance on product usage.
  • Identified areas of opportunity for upselling services or products to existing customers.
  • Generated monthly performance reviews highlighting successes, challenges, and action items.
  • Researched competitive offerings in order to stay ahead of industry trends and maintain market share.
  • Coached team members on how best to interact with clients in order to exceed expectations.
  • Served as an advocate for customers by providing feedback on product features or enhancements.
  • Connected with account representatives to assess requirements and promote offerings.
  • Met with customers to discuss best practices and drive outcomes.
  • Developed plans and strategies to grow business and achieve company portfolio goals.
  • Developed and implemented sales strategies to increase revenue.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Managed accounts by providing solutions that best fit the customer's needs.

Regional Sales Director

Cox Automotive
Parker, CO
02.2008 - 05.2011
  • Developed and implemented strategic sales plans to increase market share in the region.
  • Conducted regular meetings with regional sales and sales leadership teams to review performance and provide guidance.
  • Trained, coached and mentored members of the regional sales management team to ensure goals were met.
  • Created detailed reports outlining progress towards monthly, quarterly and annual targets.
  • Managed budgets effectively while ensuring all expenses stayed within allocated limits.
  • Collaborated closely with other departments such as operations, finance and IT in order to ensure smooth running of daily operations.
  • Hired, trained, and supervised employees.
  • Hired and motivated high-performing sales team.

Skills

  • Client liaison and advocacy
  • Account oversight and performance management
  • Sales expertise
  • ROI Analytics
  • Business Analytics
  • CRM Software
  • Mentoring
  • Competitive Analysis
  • Sales Presentations
  • High-growth strategies
  • Pipeline Development

Accomplishments

  • 7 time winner of Regional Sales Person of the Year. (latest 2022)
  • 2 time winner of AutoTrader.com Sales Person of the Year. (2020 & 2021)

Cross Organizational Task Forces and Collaborations

  • Analytics Task Force 2022 & 2023
  • OEM Co-op Task Force 2023
  • Leader for One Cox Culture Compensation Work Group 2023
  • Hosted mentoring circles with high performing peers from multiple business units across the country 2022-2024

Timeline

Client Success Manager

Cox Automotive
05.2011 - Current

Regional Sales Director

Cox Automotive
02.2008 - 05.2011

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Katrina Sonley