Overview
Work History
Education
Skills
Timeline
Generic

Katrina Sparks

Detroit,MI

Overview

28
28
years of professional experience

Work History

Campaign Specialist

Gannett
05.2024 - 09.2025
  • Design and optimize digital ads for print and mobile platforms
  • Coordinate cross-functional teams to deliver accurate advertising materials
  • Develop mobile ads for iOS and Android to enhance user engagement
  • Streamlined order processing to enhance efficiency and accuracy in fulfillment operations.
  • Collaborated with cross-functional teams to resolve customer inquiries and improve service response times.

Quality Assurance Analysis

Gannett
04.2019 - 05.2024
  • Develop and optimize online ad designs to ensure correct pricing and promotions
  • Verify checkout processes to enhance user experience and reduce errors
  • Collaborate with teams to maintain ad content quality and meet client expectations
  • Implemented quality assurance measures for thorough claim investigations and accurate payments.
  • Reduced errors in project execution by overseeing quality assurance process.

Circulation Administration

Gannett
12.1997 - 04.2019
  • Address customer inquiries, resolve issues, enhance satisfaction
  • Streamline interdepartmental communication, improve efficiency
  • Implement feedback systems, foster continuous improvement
  • Built positive relationships with customers by providing exceptional customer service.
  • Improved customer retention rates by implementing targeted customer service initiatives.

Education

High School Diploma -

Northern High School
Detroit, MI
06-1992

Skills

  • Conflict Resolution
  • Call Handling
  • Data Entry
  • Order Processing
  • Problem Solving
  • Attention To Detail
  • Multitasking
  • Customer Engagement
  • Time Management
  • Quality control
  • Customer service
  • Excellent communication

Timeline

Campaign Specialist

Gannett
05.2024 - 09.2025

Quality Assurance Analysis

Gannett
04.2019 - 05.2024

Circulation Administration

Gannett
12.1997 - 04.2019

High School Diploma -

Northern High School
Katrina Sparks