Katrina Sparks
Detroit,MI
Overview
28
28
years of professional experience
Work History
Campaign Specialist
Gannett
05.2024 - 09.2025
- Design and optimize digital ads for print and mobile platforms
- Coordinate cross-functional teams to deliver accurate advertising materials
- Develop mobile ads for iOS and Android to enhance user engagement
- Streamlined order processing to enhance efficiency and accuracy in fulfillment operations.
- Collaborated with cross-functional teams to resolve customer inquiries and improve service response times.
Quality Assurance Analysis
Gannett
04.2019 - 05.2024
- Develop and optimize online ad designs to ensure correct pricing and promotions
- Verify checkout processes to enhance user experience and reduce errors
- Collaborate with teams to maintain ad content quality and meet client expectations
- Implemented quality assurance measures for thorough claim investigations and accurate payments.
- Reduced errors in project execution by overseeing quality assurance process.
Circulation Administration
Gannett
12.1997 - 04.2019
- Address customer inquiries, resolve issues, enhance satisfaction
- Streamline interdepartmental communication, improve efficiency
- Implement feedback systems, foster continuous improvement
- Built positive relationships with customers by providing exceptional customer service.
- Improved customer retention rates by implementing targeted customer service initiatives.
Education
High School Diploma -
Northern High School
Detroit, MI06-1992
Skills
- Conflict Resolution
- Call Handling
- Data Entry
- Order Processing
- Problem Solving
- Attention To Detail
- Multitasking
- Customer Engagement
- Time Management
- Quality control
- Customer service
- Excellent communication
Timeline
Campaign Specialist
Gannett
05.2024 - 09.2025
Quality Assurance Analysis
Gannett
04.2019 - 05.2024
Circulation Administration
Gannett
12.1997 - 04.2019
High School Diploma -
Northern High School