Katrina Spears
Mercer Island,WA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator
Residential Cleaning Services
Bellevue , WA
04.2019 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed daily operations responsibe for the daily schedules, cooridinating with customers
- Strong organizing and computer skills to ensure all cleaning crews arrive in the right place and on time
- Build Customer Relationships by creating and maintaining positive customers experiences. Generate postive reviews and new business with clients. Upsell services and curate them to suit the clients
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Developing a strong business plan
- Maintain a budget, purchase equipment, manage operations such as supplies, labor, insurance and workers compensation.
- Marketing and Business Development create personal interactions in the local communities and engage in local marketing and advertising as well as networking. Implementing the use of branded cars and uniforms, referral incentives, and other advertising.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained up-to-date administrative records to monitor operational conditions.
- Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
School Bus Operator
First Student
Seattle, WA
09.2019 - 03.2021
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis.
- Redirected students using Positive Behavior Support (PBS).
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
Quality Assurance Technician
Radar Farms
Lynden, WA
06.2018 - 05.2019
- Provide oversight and monitoring of operation for compliance with GMP, SSOP, HACCP, SQF and other regulatory and customer pre-requisite programs.
- Communicate across departments regarding acceptance, rejection and disposition of raw materials at the operational stages of production.
- Ensure consistent quality production in compliance with company and customer standards and Federal/State regulations.
- Documented and escalated deviations to supervisors and recommended resolutions.
- Monitored and controlled temperature of products.
- Audited internal activities and conducted thorough inspections of all plant areas under HACCP guidelines.
- Use Microsoft Office, Excel, Word and Leadership skills by documenting, devising solutions and protocols and guiding manufacturing processes.
Business Owner/Operator
ORGANISED SOLUTIONS
WINDSOR AND LONDON, UK
07.2009 - 09.2017
- Organised Solutions was the umbrella name of multiple companies mainly delivering people performance to SME startups, Consultants, Embassies and large corporations. As well as businesses such as Virtual Personal Assistants, Household services and liaising with Social Services to deliver child protection services to families in need.
- Sales strategies, Team dynamics, Channel Selling, Leadership Development, Channel Even Facilitation, Sale Kick Offs, Strategic planning. Marketing Leadership was at the forefront of our business operations.
- Investment management by creating and executing aggressive investment strategies to increase returns for the company.
- Served as principal stakeholder over the organization's complete operations.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
Education
PG DIP - Social Work
Royal Holloway University of London
Egham 05.2010 - 05.2011
LLB - Bachelor in UK Law
Durham University
Durham, Uk 09.2003 - 09.2007
Skills
Relationship building
Business launch
Human Resource Management
Timeline
School Bus Operator
First Student
09.2019 - 03.2021
Owner/Operator
Residential Cleaning Services
04.2019 - Current
Quality Assurance Technician
Radar Farms
06.2018 - 05.2019
PG DIP - Social Work
Royal Holloway University of London
05.2010 - 05.2011
Business Owner/Operator
ORGANISED SOLUTIONS
07.2009 - 09.2017
LLB - Bachelor in UK Law
Durham University
09.2003 - 09.2007