Katrina Stewart
Key Carrier/Admin
Madison,AL
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
23
23
years of professional experience
Work History
Key Carrier
Marshalls Department Store
Madison, AL
10.2022 - Current
- Resolved customer issues in a professional manner.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
Retail Merchandiser
Retail Details
MADISON, AL
07.2022 - 10.2022
- Conducted regular store visits to ensure compliance with merchandising standards.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Created visual presentations that effectively promoted products.
- Organized product displays in accordance with corporate guidelines.
- Inspected stores regularly for proper stocking and display of products.
Retail Merchandiser
L & R Distributors
Madison , AL
01.2022 - 10.2022
- Ensured compliance with company policies and procedures regarding safety regulations.
- Established relationships with vendors to obtain discounts on merchandise purchases.
- Organized product displays in accordance with corporate guidelines.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Assisted customers in selecting appropriate merchandise for their needs.
- Performed data entry tasks related to the tracking of inventory levels.
- Managed customer relationships to ensure satisfaction and loyalty.
Babysitter
DoMonique Mitchell
Madison, AL
10.2020 - 09.2022
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
- Remaining alert at all times while caring for multiple children simultaneously.
- Providing a safe environment for children to explore their curiosity and creativity.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Using problem-solving skills to anticipate potential issues before they arise.
Remote CSR
Staples.com
Madison, AL
01.2018 - 02.2019
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Documented all conversations with customers in CRM software according to company standards.
- Assisted customers with product selection based on their needs and preferences.
- Processed orders, forms, applications, and requests.
- Ensured compliance with applicable laws and regulations for provision of services.
- Provided customer service support to customers over the phone and by email.
Customer Retention Specialist
DIRECTV
Huntsville, AL
09.2012 - 05.2017
- Assisted with onboarding process for new customers by providing guidance on product features, pricing structures.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.
- Maintained records of all customer interactions and transactions in CRM system.
- Coordinated cross-functional projects between departments such as Customer Service and Marketing in order to maximize results for customer retention efforts.
- Researched potential new products or services that would benefit existing customers.
- Provided customer service support to retain customers and address any inquiries or complaints.
Retail Store Manager
Russell Stover Candies
Athens, AL
01.2002 - 10.2010
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Monitored employee performance and provided feedback on a regular basis.
- Performed regular audits to ensure compliance with company standards.
- Initiated new product training sessions for employees to improve product knowledge.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Recruited, trained and managed a team of 20+ employees.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
High School Diploma -
Clements High School
Athens AL05-1986
Skills
- Customer Service Management
- Staff Training and Development
- Training and mentoring
- Task Delegation
- Scheduling Coordination
- Cash Handling
- Bank Deposits
- Team member development
- Front end operations
- Cash Handling Accuracy
Affiliations
Baking, Jewelry Making, Interior Decorating, Reading & Writing
Timeline
Key Carrier
Marshalls Department Store
10.2022 - Current
Retail Merchandiser
Retail Details
07.2022 - 10.2022
Retail Merchandiser
L & R Distributors
01.2022 - 10.2022
Babysitter
DoMonique Mitchell
10.2020 - 09.2022
Remote CSR
Staples.com
01.2018 - 02.2019
Customer Retention Specialist
DIRECTV
09.2012 - 05.2017
Retail Store Manager
Russell Stover Candies
01.2002 - 10.2010
High School Diploma -
Clements High School
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