Katrina Strandburg
Parma
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
9
9
years of professional experience
Work History
Implementation Specialist and Project Leader
Pulse LLC
06.2021 - Current
- Helping wherever needed to support a global base of users of our enterprise engagement platform
- Support the QA team with both testing and feedback for new system enhancements and capabilities
- Publish articles, documents, resources, guides, and everything else you can possibly imagine users want to access
- Create end-user and internal system documentation
- Manage user access to systems (uploading of datasheets, modifying user roles)
- QA/Troubleshoot issues reported
- Participate in a client call to capture new requests
- Publish daily content to our communities
- Work with UX team to design new badges for an upcoming promotion
- Create and assign new user roles to empower users to access specific content
- Update 100-day plan for a client to keep the status up to date and on track
- Work closely with creative services director as needs arise
- Work directly with clients, development and executive leadership to enable on-time deliverables of technology and business process enhancements
- Participate in company security training, education, and awareness activities and perform behaviors that exhibit the ability to handle data and systems in a secure manner
- Work closely with development team and Scrum Master in DevOps to write work items, bugs and user stories
Client Services Manager
The Barkley Pet Hotel and Day Camp
08.2020 - 06.2021
- Assuring procedural compliance with staff members
- Interviewing and hiring of new staff members
- Overseeing dog and cat health and general care
- Coaching, motivating, and training employees
- Communicating with customers in a positive, professional way
National Sales Coordinator
Institute for the Advancement of Behavioral Health
06.2016 - 03.2020
- Selling event sponsorships to clients
- Selling advertisements in our magazines, e-newsletter, and website
- Generate new business opportunities through Linkedin, Email, and inbound leads/research
- Identifying qualified, prospective clients and develop loyal customer relationships via the telephone within an assigned market
- Internet research, prospecting, probing, lead generation, closing
- Email marketing through Hubspot
- Creating and updating event pages using Swoogo
Education
BACHELOR OF ARTS - COMMUNICATIONS
KENT STATE UNIVERSITY
05.2016
Skills
- Implementation
- DevOps
- SalesForce
- HubSpot
- SendGrid
- Zoho
- Quality Assurance
- Microsoft Office
- Event Planning
- Marketing
- Sales
- Customer Service
- Social Media
Timeline
Implementation Specialist and Project Leader
Pulse LLC
06.2021 - Current
Client Services Manager
The Barkley Pet Hotel and Day Camp
08.2020 - 06.2021
National Sales Coordinator
Institute for the Advancement of Behavioral Health
06.2016 - 03.2020
BACHELOR OF ARTS - COMMUNICATIONS
KENT STATE UNIVERSITY
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