Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katrina Strobel

Mount Juliet,TN

Summary

Experienced in customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

2026
2026
years of professional experience

Work History

Server

Salsaritas Fresh Mexican Grill
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Monitored dining rooms for safety and customer needs.

Store Team Member

Academy Sports + Outdoors
07.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Apparel Associate

Academy Sports + Outdoors
09.2021 - 03.2022
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Communicated item availability with retail team members and shoppers.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.

Inbound Stower

Amazon
06.2021 - 09.2021
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Cleared debris and emptied bins from work area frequently to maximize productivity and maintain safety.
  • Continuously pulled items weighing up to 15 pounds out of bins and placed into correct pods.

Education

High School Diploma -

Hernando High School/Adult Education
Brooksville, FL
05-2020

Skills

  • Store Policies and Procedures
  • Product Demonstrations
  • Merchandising and Display
  • Available Nights, Weekends and Holidays
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Honest and Dependable
  • Friendly and Helpful
  • Honest and Ethical
  • Goal-Driven
  • Strong work ethic
  • Cash handling
  • Cleanliness standards
  • Team collaboration
  • Sales expertise
  • Suggestive selling
  • Order management
  • POS operation
  • Team player
  • Reliable and responsible
  • Multitasking
  • Problem-solving
  • Excellent communication

Languages

English
Native or Bilingual

Timeline

Store Team Member

Academy Sports + Outdoors
07.2023 - Current

Apparel Associate

Academy Sports + Outdoors
09.2021 - 03.2022

Inbound Stower

Amazon
06.2021 - 09.2021

Server

Salsaritas Fresh Mexican Grill

High School Diploma -

Hernando High School/Adult Education

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