Katrina Thomas

Responsibilities as a Sky Club Lead include assisting the team and modeling proper greeting of our customers and providing flight information as well as a club orientation, selling and renewing memberships, working as a team to exceed customer expectations and providing an excellent experience for our customers visiting the lounge, assist with rebooking during interrupted travel plans, as well as secure hotel accommodations for passengers requiring an overnight stay. Promote business loyalty by fostering positive customer relationships. Collaborate with team members and third party vendors to maintain exceptional client service ratings on external audits. Work with managers to develop service improvement initiatives. Perform data entry for payment to maintain Sky Club catering equipment and complete proper paperwork for invoicing and payment of food, janitorial services and wages for labor to third party contractors.

Responsibilities as a Baggage Customer Service Agent included greeting passengers in claim area and helped retrieve luggage, fielded customer complaints and comments about baggage services, updated records when lost, delayed or pilfered bags were found, logged untagged bags upon arrival to baggage area. Arranged delivery of misconnect bags and assisted customers with retrieving bags from the carousel.

Responsibilities include following lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students, managing the classroom effectively to encourage student participation, minimizing distractions and maintaining a positive learning environment.

For long-term substitute positions, it requires adapting teaching methods to fit the needs of each individual student,

supervising students in and out of the classroom, including in the halls, on the playground and in the cafeteria and providing in-class and at-home assignments based on the available lesson plan. Lesson plan development and creating assignments consistent with the regular teacher’s past lesson plans as well as creating reports to inform the students' permanent teacher of their success are additional responsibilities.

Responsibilities as a Sky Club Ambassador included greeting customers and providing flight information as well as a club orientation, selling and renewing memberships, working as a team to exceed customer expectations and provide an excellent experience for our customers visiting the lounge, assisted with rebooking during interrupted travel plans, as well as secure hotel accommodations for passengers requiring an overnight stay. Promoted business loyalty by fostering positive customer relationships.

Responsibilities as a Travel Counselor included assisting clients with travel plans, created reservations for air, car and hotel, made changes to existing reservations, assisted clients with alternate travel routes due to interrupted travel as a result of inclement weather, and assisted clients with website navigation. Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Resposibilities as a Customer Service Agent included providing a high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills, informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service, helped large volume of customers every day with positive attitude and focus on customer satisfaction, evaluated customer circumstances to explore issues, develop potential solutions and maintain high-quality service and sought out training opportunities to enhance customer relationships and expectations.

Responsibilities as a Gate Agent included checking-in passengers, guiding customers through the ticketing and reservation process, directed them to their gate, helped to ensure their bags met them when they arrived to their destination as well as safely and securely boarding domestic and international flights. Responsibilities as a Ramp Agent included marshaling aircraft to and from parking locations, coordinating with individuals to ensure smooth operations, performing necessary weight/balance communications, aircraft servicing, cargo handling, passenger handling, and weather observations, Loading and unloading baggage, operating various types of ground equipment including, but not limited to tugs, vans, ground power units, and following all procedures in accordance with all Federal, State, Airport and Company safety regulations.