Katrina Thompson
Holland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
15
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Sidekick
Benjamins Hope
Holland
12.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with people who have special needs. I also help them do daily activities such as shower, cooking, and prepare meals. Give them the medicine that they need and take them to medical appointment.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Waitress Trainer
Doubletree By Hilton
Holland
09.2019 - 06.2024
- Trained new waitstaff on menu items and service standards.
- Assisted in developing training materials for efficient onboarding.
- Conducted role-playing scenarios to enhance customer service skills.
- Facilitated ongoing training sessions to reinforce service techniques.
Wait Staff Member
Jackie’s Place
Holland
10.2018 - 01.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
Waitress/Bartender Shift Manager
Giordano’s
Holland
05.2015 - 12.2020
- Managed food and beverage orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new staff on service protocols and procedures.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints swiftly to ensure satisfaction during visits.
- Upsold menu items by engaging customers with product knowledge.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Waitress/Shift Manager/Key Holder
IHOP
Holland
12.2010 - 05.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently using POS system.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new waitstaff on restaurant procedures and policies.
- Handled customer inquiries and resolved issues promptly and courteously.
- Served food and beverages while adhering to health and safety standards.
- Managed cash register transactions accurately during shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
Education
Saugatuck High School
Saugatuck, MISkills
- Customer service
- Employee training
Food handling
Management skills
Certification
- I am serve safe certified
- CPR certified
References
References available upon request.
Timeline
Sidekick
Benjamins Hope
12.2023 - Current
Waitress Trainer
Doubletree By Hilton
09.2019 - 06.2024
Wait Staff Member
Jackie’s Place
10.2018 - 01.2021
Waitress/Bartender Shift Manager
Giordano’s
05.2015 - 12.2020
Waitress/Shift Manager/Key Holder
IHOP
12.2010 - 05.2016
Saugatuck High School