Katrina Thurber
Snowflake ,AZ
Summary
Team member with engaging personality and flexible approach. Outgoing, friendly and anticipating customer's need to facilitate an enjoyable environment. Quick to interact and well versed in taking customers orders and remaining calm during the busiest times. With handling food and drink preparation and handling cash register duties in a fast pace setting. Clear communication with outstanding support in customer service.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Carl's Jr. Restaurants LLC
01.2025 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maintaining composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Setting an excellent tone by being dedicated to excellence and having a strong work ethic, inspires team members perform to the best of their abilities.
- Oversaw day-to-day operations, making sure that safety rules, corporate policies, and industry best practices were followed.
Housekeeper
Hilton Grand Vacations
07.2024 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Manager of Operations
The Habit Burger Grill
03.2023 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Energetic and enthusiastic
Timeline
Shift Lead Manager
Carl's Jr. Restaurants LLC
01.2025 - Current
Housekeeper
Hilton Grand Vacations
07.2024 - 01.2025
Manager of Operations
The Habit Burger Grill
03.2023 - 07.2024
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