Hi, I’m
KATRINA TICHNELL
Summary
Confident Phlebotomist and Registered Veterinary Technician with 14 years blood drawing experience. Detail- oriented and committed to maintaining the highest quality control standards. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
years of professional experience
Work History
Self Employed
Caregiver, Special Needs
01.2021 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Weston Veterinary Hospital
Registered Veterinary Technician
10.2022 - 04.2023
Job overview
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assisted senior staff with blood analyses and physical assessments.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered vaccinations to variety of animal species.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
Taylor County Clerks Office
Election Poll Worker
05.2022 - 11.2022
Job overview
- Addressed voter questions and concerns.
- Prepared, cleaned and maintained polling stations.
- Opened and closed polling booths.
- Attended appropriate training sessions and information briefings.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Maintained ballot secrecy and confidentiality.
- Issued and collected voter ballot papers.
- Checked elector identification and eligibility and marked elector numbers in register.
- Marked elector numbers and ballot paper numbers in corresponding registers.
WVU medicine
Phlebotomist/Laboratory Assistant
04.2018 - 12.2021
Job overview
- Received patient specimens once received into the laboratory
- Deliver patients specimens to the appropriate laboratory department and/or placed specimen(s) in appropriate refrigerator/freezer
- Order tests that were requested by doctor
- Retrieve blood samples for medical examiner
- Order, Process and ship out specimens to outside laboratories
- Liaison with doctors and nurses regarding tests that were ordered
- Draw patient blood samples in appropriate order of draw
- Send specimens to the lab in the appropriate method(s).
Panera Bread
Food Delivery Driver
08.2018 - 12.2018
Job overview
- Interpreted maps and followed written and verbal directions
- Completed all documentation neatly and accurately
- Completed on-time deliveries by choosing the best and most efficient routes
- Submitted receipts and money received from deliveries at the end of each shift
- Verified each delivery against shipping instructions before delivering to customers
- Verified that vehicle inspection stickers and registrations were current
- Communicated customer complaints, requests and feedback to company management
- Fostered positive working relationships with customers by responding to their questions and concerns.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Developed and maintained professional relations between customer, store personnel, and company.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
TEKNAS
Animal Health Technician
06.2017 - 04.2018
Job overview
- Processed new animals and updated records with key information
- Monitored and maintained the health and behavior of animals
- Previously cared for Rats and Mice
- Each animal is checked on a daily basis during health checks to ensure that animal is active, alert, a dryclean cage, food and water
- Performed routine diagnostic tests on sentinel animals each quarter to monitor for disease
- Treated sick and injured animals by following veterinarians instructions
- Provided emergency first aid to animals as needed
- Cared for animals pre-surgery, including administering anesthetics
- Euthanized sick and injured animals when appropriate
- Weighed and examined animals and recorded information in files
- Sterilized instruments and equipment for necessary procedures.
Grafton Animal Care Center
Registered Veterinary Technician
01.2015 - 05.2017
Job overview
- Utilized ultrasound and x-ray to perform imaging and interpret results
- Greeted customers in a pleasant manner and escorted them to the examination room
- Administered anesthesia for operations and surgeries
- Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images
- Cared for a wide range of animals, including rodents and exotic birds
- Provided pet owners with excellent customer service and compassionate care for their pets
- Performed routine laboratory and diagnostic tests
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Treated animals in both routine and emergency situations
- Sterilized instruments and equipment for necessary procedures
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities
- Weighed and examined animals and recorded information in files
- Ordered supplies and conducted routine inventories of supplies and equipment
- Supported 6 veterinarians in a private animal clinic
- Provided emergency first aid to animals as needed
- Cleaned and maintained laboratory area
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities
- Bathed, trimmed and provided other grooming services for domestic pets
- Euthanized sick and injured animals when appropriate
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis
- Cared for animals pre-surgery, including administering anesthetics
- Filled prescriptions and coordinated refills for clients
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian
- Coordinated documentation of all treatment activities
- Educated animal owners regarding feeding, general care, medical conditions and treatment options
- Administered medication, immunizations, and blood plasma to animals
- Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools,sheers, nail clippers.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assisted senior staff with blood analyses and physical assessments.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered vaccinations to variety of animal species.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
Clarksburg Veterinary Hospital
Registered Veterinary Technician
05.2014 - 01.2015
Job overview
- Analyzed blood work and sample results using IDEXX to diagnose diseases and conditions
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Treated animals in both routine and emergency situations
- Cared for a wide range of animals, including rodents and exotic birds
- Cared for animals pre-surgery, including administering anesthetics
- Utilized ultrasound and x-ray to perform imaging and interpret results
- Euthanized sick and injured animals when appropriate
- Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools,sheers, nail clippers
- Administered medication, immunizations, and blood plasma to animals
- Conducted ultrasonography and diagnostic imaging
- Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities
- Provided pet owners with excellent customer service and compassionate care for their pets
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities
- Provided emergency first aid to animals as needed
- Greeted customers in a pleasant manner and escorted them to the examination room
- Sterilized instruments and equipment for necessary procedures
- Cleaned and maintained laboratory area
- Weighed and examined animals and recorded information in files
- Administered anesthesia for operations and surgeries
- Filled prescriptions and coordinated refills for clients
- Bathed, trimmed and provided other grooming services for domestic pets
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian
- Supported 6 veterinarians in a private animal clinic
- Coordinated documentation of all treatment activities.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assisted senior staff with blood analyses and physical assessments.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Designed and created client education materials and marketing materials for hospital services.
- Trained and mentored other LVT staff.
- Administered vaccinations to variety of animal species.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Performed dental cleanings using ultrasonic scaler.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
REM
Behavioral Health Technician
02.2009 - 05.2014
Job overview
- Assisted clients with day to day activities
- Documented any issues or accomplishments for the day
- Followed HIPAA regulations
- Met with parents/guardians to discuss life skills, future goals, and current accomplishments
- Administered medications on an as needed bases
- Assisted with daily hygiene tasks as needed.
Walmart
Cashier
08.2007 - 02.2008
Job overview
- Welcomed and greeted customers daily
- Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21
- Bagged items to prevent fragile products from being damaged or broken
- Processed payments by check, cash, debit and credit and maintained accurate drawers
- Bagged merchandise in careful and efficient manner to minimize damage
- Engaged customers warmly and provided immediate and dedicated assistance
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability
- Kept checkout areas clean and neat to maintain a professional appeal
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
- Scanned items, weighed special purchases and entered codes to properly price items
- Engaged with customers in a sincere and friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Determined customer needs by asking relevant questions and listening actively to the responses
- Cleaned and organized the store, including the checkout desk and displays
- Prioritized helping customers over completing other routine tasks in the store
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Welcomed customers into the store and helped them locate items
- Greeted customers in a timely fashion while quickly determining their needs
- Built relationships with customers to increase likelihood of repeat business
- Responded to customer concerns with friendly and knowledgeable service
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Education
Lifesaver Training Institute
Phlebotomy Technician Certificate : Phlebotomy
2018
Pierpont Community And Technical College
Associate of Applied Science from Veterinary Technician
2014
Preston County High School
High School Diploma
2007
Skills
- Detail-oriented
- Infection control
- Time management
- Patient confidentiality
- Sample and specimen collection
- Professional bedside manner
- Treating wounds
- Conduct necropsy's
- Birthing animals
- Diagnostic sampling
- Aseptic surgical techniques
- Personable
- Licensed by the WV Board of Veterinary Medicine
- Since 2014
- Radiography
- Dental cleaning's and extractions
- Communication skills
- Venipuncture
- Motivated
- Compassionate
- Responsible
- Observing and recording behavior
- Performing euthanasia
- Taking and interpreting x-rays
- Public presentations
- Phlebotomy
- Urine analysis equipment
- Idexx machine
- Administering anesthesia
- Medical Chart Documentation
- Vital Assessments
- Observational Skills
- Medication Reminders
- Housekeeping
- Clean Living Spaces
- Supporting Daily Living Needs
- Microsoft Office
- Observing and Monitoring Behavior
- Mobility Support
- Client Requirements
- Patient Toileting
- Patient Transport
- Medical Terminology
- Infection Control Procedures
- HIPAA Compliance
- Ability to Lift
- Laundry Management
- Laptop and Tablet Operation
- Special Needs Clients
- Attentive to People
- Personal Hygiene Support
- Coordination and Teamwork
Timeline
Registered Veterinary Technician
Weston Veterinary Hospital
10.2022 - 04.2023
Election Poll Worker
Taylor County Clerks Office
05.2022 - 11.2022
Caregiver, Special Needs
Self Employed
01.2021 - Current
Food Delivery Driver
Panera Bread
08.2018 - 12.2018
Phlebotomist/Laboratory Assistant
WVU medicine
04.2018 - 12.2021
Animal Health Technician
TEKNAS
06.2017 - 04.2018
Registered Veterinary Technician
Grafton Animal Care Center
01.2015 - 05.2017
Registered Veterinary Technician
Clarksburg Veterinary Hospital
05.2014 - 01.2015
Behavioral Health Technician
REM
02.2009 - 05.2014
Cashier
Walmart
08.2007 - 02.2008
Lifesaver Training Institute
Phlebotomy Technician Certificate : Phlebotomy
Pierpont Community And Technical College
Associate of Applied Science from Veterinary Technician
Preston County High School
High School Diploma
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