Katrina Toney
Oakhurst,CA
Summary
Dynamic professional with a proven track record, adept in database management and customer relations. Excelled in enhancing operational efficiency and fostering client satisfaction through strategic problem-solving and advanced computer proficiency. Demonstrated leadership in project management and training, significantly contributing to team success and organizational growth.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Sierra Tel
07.2016 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Assistant Store Manager
L.A. Mode
01.2009 - 09.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Receptionist
Ghost Mountain Ranch
06.2007 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
El Dorado Union High School
4675 Missouri Flat Road Placerville, CA 9566705-2007
Skills
- Customer service
- Professional and mature
- Computer proficiency
- Office administration
- Microsoft proficient
- Scheduling and calendar management
- Tech-Savvy
- Complex Problem-solving
- Training and coaching
- Project management
Timeline
Administrative Assistant
Sierra Tel
07.2016 - 09.2024
Assistant Store Manager
L.A. Mode
01.2009 - 09.2012
Receptionist
Ghost Mountain Ranch
06.2007 - 12.2009
High School Diploma -
El Dorado Union High School
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