Katrina Tracy

Provided efficient support for Sherman, TX terminal by handling OS&D (overages, shortages, and damages), entering data for approximately 60-100 bills, and answering phone calls daily. Regularly interacted with customers and provided accurate information when requested. Given Bravo Zulu Award for improving accuracy, OS&D compliance, and for advancements in billing. Coordinate with colleagues to ensure all tasks are completed with utmost satisfaction.

Answered 50-100 inbound calls daily and performed outbound calls to accurately assist customers regarding their specific concerns. Met call guidelines set by Alorica while providing welcoming customer-focused service. Monitored call and break times while overseeing attendance. Handled sensitive personal and credit card information with discretion. Took payments and helped customers gain access to accounts via phone applications and website.

Promoted friendly environments through effective communication with colleagues, supervisors, and customers. Followed strict food safety guidelines while preparing and providing breakfast and lunch to approximately 200+ individuals. Maintained clean and organized stations while completing set tasks and assisting coworkers as needed.