Katrina Trammel
Meridian,Idaho
Summary
Driven by a strong work ethic and integrity, I excelled at Albertsons and Tacobell, enhancing customer satisfaction and operational efficiency. Leveraging skills in customer service and cash handling, I spearheaded initiatives that boosted team productivity and achieved significant cost savings. My ability to resolve conflicts and foster positive relationships underscores my commitment to results.
Overview
5
5
years of professional experience
Work History
Cashier
Albertsons
02.2024 - 05.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Tacobell Manager
Tacobell
01.2021 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Expedia Merrill Lynch, Conglomerate
Expedia Group
02.2019 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Medical Science
Stevens Henager College
Meridian, ID05.2010
Skills
- Customer Service
- Customer Assistance
- Patience and Empathy
- Work Ethic and Integrity
Timeline
Cashier
Albertsons
02.2024 - 05.2024
Tacobell Manager
Tacobell
01.2021 - 03.2024
Expedia Merrill Lynch, Conglomerate
Expedia Group
02.2019 - 02.2024
Associate of Science - Medical Science
Stevens Henager College
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