Katrina Tran
Spring
Summary
Certified IT Program Manager with 7+ years of experience delivering enterprise-level IT solutions and managing multimillion-dollar portfolios. Skilled at leading cross-functional teams and driving collaboration to achieve measurable business outcomes.
Expert in Agile transformations, cloud migrations (AWS, Azure), and CI/CD implementations, with a proven track record of cutting costs by 35% and boosting project delivery efficiency by 25%. Experienced in both Agile (Scrum & Kanban) and Waterfall methodologies, ensuring project success in fast-paced, deadline-driven environments.
Strong in strategic planning, technical assessments, resource allocation, risk management, and quality assurance, ensuring compliance with architectural guidelines and industry standards.
Proficient in project and product management tools, including Jira, ServiceNow, Clarity, SharePoint, Planview, Asana, Trello, Aha!, Microsoft Project, Smartsheet, and collaboration platforms like Microsoft Teams. Skilled in version control systems such as Git, GitHub, Bitbucket, and Azure Git.
Experienced in migrating applications to AWS and Azure cloud platforms and setting up CI/CD pipelines with tools like Jenkins, Maven, Docker, Nexus, Artifactory, Slack, and Azure DevOps.
Overview
6
6
years of professional experience
Work History
IT PROGRAM MANAGER
August Tech LLC JP Morgan – Remote
09.2023 - Current
Achievements:
- Led the design and launch of the VINE Protective Order (VPO) platform, making it more user-friendly, scalable, and secure.
- Worked with the VA State Police to integrate their system into the enhanced VPO product, improving processing speed and data migration.
- Managed the migration to S/4HANA, ensuring a smooth transition for data, processes, and configurations.
- Oversaw the sunset and migration of legacy applications, making the transition seamless for users and cutting costs.
- Migrated 20+ legacy applications to AWS & GCP, cutting infrastructure costs by 35% and improving performance by 40%.
- Built Smartsheet & Tableau dashboards, giving stakeholders clearer insights and improving decision-making by 20%.
- Worked closely with development teams to enhance security across software projects.
- Managed end-to-end project execution, keeping delivery, budgets, risks, and technical work plans on track.
- Led S/4HANA integrations and customizations, making sure everything aligned with business needs.
- Developed and executed cutover plans for major system migrations.
- Coordinated with Release Management to ensure smooth deployments.
- Kept IT leadership informed by tracking risks, schedules, and dependencies in project dashboards.
- Defined change management processes, using tools like Aha and Smartsheet to keep everything organized.
- Provided regular executive updates, making sure leadership was aligned on progress, challenges, and next steps.
IT, PROJECT MANAGER
Doos Corporation Citi Bank Remote Achievements:
03.2021 - 09.2023
Achievements:
- Office 365 Rollout – Successfully managed company-wide deployment, ensuring smooth implementation and adoption.
- Transformed data management processes, leading to a 20% increase in efficiency and 15% reduction in errors for the Data Transformation project.
- Managed end-to-end INFOR M3 implementations, delivering projects on time and within budget.
- Built strong stakeholder relationships, ensuring project success through effective communication and collaboration.
- Led the implementation of a Member Portal, improving customer retention by 25% and reducing customer service inquiries by 30%.
- Implemented Health Rules Care Management system, reducing claims processing time by 50% and increasing accuracy by 40%.
- Led program project planning, status reporting, and cutover execution, ensuring alignment between business goals and technology solutions.
- Managed 10+ projects with a combined budget of $15M, delivering 95% on-time completion.
- Led the cutover experience for large-scale INFOR Cloud Suite and M3 ERP migration projects.
- Ensured data security and compliance in INFOR M3 implementation, including HIPAA compliance for patient information.
- Coordinated with third-party vendors for Office 365, ensuring alignment with project goals and timelines.
- Organized training sessions for end-users on Office 365 tools, providing ongoing support and issue resolution.
- Developed and managed project plans, working closely with developers, testers, and stakeholders to meet project objectives.
- Monitored project expenses and resource allocation to ensure budget adherence and optimize funds for the Office 365 rollout.
- Evaluated Office 365 implementation success, identifying areas for continuous improvement in processes, tools, and user experience.
- Proficient in Azure DevOps, managing CI/CD pipelines, backlog tasks, and user stories.
- Developed a risk mitigation framework, identifying and addressing high-priority risks across a $10M portfolio, ensuring 95% milestone completion.
- Led Agile transformation for a 60-member team, transitioning from Waterfall to Scrum/Kanban, reducing delivery cycle times by 25% and improving sprint goal achievement by 40%.
- Designed leadership development programs, mentoring team leads and increasing cross-team collaboration by 20% while reducing blockers by 35%.
- Managed project milestones, ensuring on-time, on-budget completion and conducting post-project reviews.
- Migrated applications to AWS and Azure cloud platforms, optimizing performance and scalability.
- Worked with business teams to define needs, evaluating the costs and benefits of implementing cloud solutions.
- Promoted a culture of transparency, collaboration, and accountability, ensuring teams had the necessary resources to meet targets.
- Led data transformation initiatives, including parallel testing, documentation, and issue tracking on internal wikis.
- Coordinated software development and testing teams, ensuring robust, scalable solutions to meet business needs and drive bottom-line growth.
IT Project Manager
UpGuard
06.2019 - 02.2021
- Led the rollout of Office 365, a network refresh, data center migration, and Windows 10 implementation projects.
- Developed and implemented project management methodologies, ensuring adherence to schedules and timely project completion.
- Managed the migration of legacy applications to Microsoft Azure Cloud PaaS and facilitated the transition of on-premises applications to the cloud.
- Conducted stakeholder meetings to address issues, provide strategic recommendations, and drive continuous network improvements.
- Oversaw company-wide Office 365 deployments, effectively managing internal and external communications to streamline the rollout process.
- Maintained and optimized the company’s response tracking system (Jira – Agile), prioritizing development tasks, troubleshooting issues, and improving workflow efficiency.
- Supervised the migration of legacy applications to Microsoft Azure Cloud PaaS, implementing CI/CD pipelines in Azure DevOps.
- Led the implementation of a release management workflow across QA, UAT, and production environments.
Education
Bachelor of Science - Information And Communication Technology
University of Houston- Clear Lake
01-2019
Skills
- Certified Project Management Professional (PMP)
- AWS Certified Solutions Architect – Associate
- CompTIA SecurityCE
- Generative AI Overview for Project Managers – PMI
- Data Landscape of GenAI for Project Managers -PMI
- Talking to AI: Prompt Engineering for Project Managers - PMI
- PMI PgMP – In View
- AWS Certified Security – Specialty
- Scrum Master Accredited Certification
Languages
English
Vietnamese
Timeline
IT PROGRAM MANAGER
August Tech LLC JP Morgan – Remote
09.2023 - Current
IT, PROJECT MANAGER
Doos Corporation Citi Bank Remote Achievements:
03.2021 - 09.2023
IT Project Manager
UpGuard
06.2019 - 02.2021
Bachelor of Science - Information And Communication Technology
University of Houston- Clear Lake
Similar Profiles
TERI HEGLAND-ROSETERI HEGLAND-ROSE
Business Process Analyst at JP Morgan Securities LLCBusiness Process Analyst at JP Morgan Securities LLC
Brendy KambaBrendy Kamba
ASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORSASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORS
Aaron SchoenAaron Schoen
Delivery Driver at Samuel August Logistics, LLC.Delivery Driver at Samuel August Logistics, LLC.