Katrina Troup
Centerville,TN
Summary
Accomplished Area Manager with a proven track record at Lovesac, adept in operations management and team leadership. Excelled in fostering team development and enhancing performance, achieving targets through effective relationship building and cross-functional collaboration. Skilled in staff training and developing, ensuring high productivity and profitability with a focus on exceeding goals.
Overview
10
10
years of professional experience
Work History
District Manager
Dollar General
06.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Area Manager
Lovesac
09.2023 - 06.2024
- Led multiple teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Senior Store Manager
Lovesac
06.2021 - 05.2023
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Store Manager
Lovesac
05.2019 - 06.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
ZGallerie
11.2014 - 05.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Skills
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Performance Management
- Staff Training and Development
- Cross-Functional Collaboration
- Recruitment and hiring
- Training and coaching
- Team Leadership
Timeline
District Manager
Dollar General
06.2024 - Current
Area Manager
Lovesac
09.2023 - 06.2024
Senior Store Manager
Lovesac
06.2021 - 05.2023
Store Manager
Lovesac
05.2019 - 06.2021
Store Manager
ZGallerie
11.2014 - 05.2019