KATRINA VIGIL
Thornton,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II (Driver Control)
Colorado Department Of Revenue DMV
03.2020 - Current
- Provide Customer Service by clarifying statutes, policy, and procedures
- Perform research, updates, and correct driver records
- Advise customer of reinstatement requirements and guide them through completing requirements as well as uploading documents or paying fees
- Reach out to other units when needed to have issues escalated in appropriate manner
- Follow up with customers when researching issues or escalations
- Try to achieve and maintain daily personal goals as well as contribute to team goals
- Train new agents
Beauty Consultant
Walgreens
05.2014 - 12.2019
- Lead and deliver in-store events to promote brand awareness
- Upsold additional products and services to increase sales numbers
- Maintained sales goal daily
- Met or exceeded sales goals on regular basis
- Kept up to date with style industry standards, trends, and techniques to provide optimal services to every client
- Proactively helping, asking questions to determine customer needs, and informing customers of options
- Greet, listen, and engage customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of store when necessary
- Provides expertise in product demonstrations and consultations utilizing tools such as Matchmade Device, Skin Hydrometer, and tablet
- Made recommendations of appropriate products to meet customers individual needs
- Builds relationships with customers; provides authentic closure of customer interaction
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and cross-contamination.
CSR/Warehouse Associate
Fidelitone Logistics
09.2008 - 09.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Input, pull, prepare, and ship orders through FedEx or DHL
- Data entry/inventory/research and restock product.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Certificate - Cosmetology
Emily Griffith Technical College
Denver, CO08.2012
High School Diploma -
Northglenn High School
Northglenn, CO05.2006
Skills
- Detail-orientated
- Fast-learner
- Time management
- Creative thinking
- Team Player/Collaboration
- Microsoft PowerPoint, Excel, and Word
Timeline
Administrative Assistant II (Driver Control)
Colorado Department Of Revenue DMV
03.2020 - Current
Beauty Consultant
Walgreens
05.2014 - 12.2019
CSR/Warehouse Associate
Fidelitone Logistics
09.2008 - 09.2010
Certificate - Cosmetology
Emily Griffith Technical College
High School Diploma -
Northglenn High School
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