Katrina Walker
Summary
Dedicated and detail-orientated scheduling coordinator who provides excellent administrative support. Possesses strong problem solving and critical thinking skills with the ability to manage competing priorities and deadlines. Reliable and Self starting individual with over 6 years of experience in a hospital setting. currently seeking to obtain a position as an administrative assistant.
Overview
9
9
years of professional experience
Work History
Schedule Management Coordinator
Children's Hospital
02.2020 - Current
- Create, balance and finalize daily schedules for Nurses (MNA) and Nursing assistants (SEIU) according to union/non union contracts and policies.
- Maintains and keep record of master base, orientation schedule and Vacation request while updating into Kronos software system.
- Generates reports and utilizes data to identify staffing needs and job postings with unit leadership.
- Reduce payroll errors by performing timecards audits for employees while addressing discrepancies.
- Communicates and corresponds with employees through email and phone.
- Assisted with interviews to assess candidates eligibility.
Resource Management Coordinator
Children's Hospital
06.2017 - Current
- Demonstrates knowledge and expertise on Nurse (MNA) and Nursing assistant (SEIU, union/non union contracts and policies.
- Collaborates with Hospital leadership, Nursing Supervisors and Charge Nurses to identify staffing predictions for hospital units admissions and discharges.
- Reviews, research and respond to union grievances.
- Communicates staffing changes with employees by phone, email and everbridge alert system.
- Completes data entry tasks and generates reports using Kronos software system and Clairvia.
- Precepts new employees and mentor to peers for educational growth and development to enhance job related competency.
Senior Account Representative
DCM Services LLC
06.2015 - 05.2017
- SNI Companies - Temp Agency (02/2015 - 06/2015)
- Utilized compliance script while handling high volumes of inbound and outbound calls.
- Educated customers on estate and probate matters.
- Completed data entry and recordkeeping.
- Investigated claims of estate finances, followed up with estate administrator and Attorney.
- Negotiated settlements and processed customers payments.
Education
Certification - Event And Meeting Management
Saint Paul Technical College
Saint Paul, MN05.2018
Bachelor of Arts - Communication PR & Advertising
Augsburg College
Minneapolis, MN12.2014
Skills
- Schedule Management
- Coordination
- Documentation and Recordkeeping
- Administrative Support
- Data Entry
- Microsoft Office; Word, Excel, Outlook, teams
- Conflict Resolution
- Critical Thinking
- Time Management
- Planning and Prioritization
- Customer Service
- Payroll support
Timeline
Schedule Management Coordinator
Children's Hospital
02.2020 - Current
Resource Management Coordinator
Children's Hospital
06.2017 - Current
Senior Account Representative
DCM Services LLC
06.2015 - 05.2017
Certification - Event And Meeting Management
Saint Paul Technical College
Bachelor of Arts - Communication PR & Advertising
Augsburg College
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