Katrina Walton
Cypress,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Flawless Body Studio. Excelled in customer relations and office administration, boosting client loyalty and streamlining financial processes. Demonstrates exceptional organizational skills and clear communication, ensuring seamless office operations and confidentiality management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Flawless Body Studio
02.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Customer Service Representative
CareXm
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Fusion Home Care
07.2022 - 11.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Certificate - Paralegal Studies
Advance Legal Studies
Houston Tx01.2021
High School Diploma -
Forest Brook
Houston, TX05.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
- Clerical Support
- Document Management
- Scheduling Coordination
Certification
Paralegal
CNA
Timeline
Customer Service Representative
CareXm
01.2023 - 02.2024
Office Assistant
Fusion Home Care
07.2022 - 11.2023
Office Manager
Flawless Body Studio
02.2021 - Current
Paralegal
CNA
Certificate - Paralegal Studies
Advance Legal Studies
High School Diploma -
Forest Brook
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