Katrina Washington

• Received, sorted, and distributed incoming mail and packages.
• Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
• Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
• Checked shipments against paperwork and signed documents.
• Coordinated storage locations and product movements.
• Scheduled pickups and deliveries to maintain smooth operations.
• Championed the adoption of new technologies and software within the distribution department, increasing overall operational efficiency.
• Established strong relationships with vendors, negotiating better pricing and improved delivery terms.
• Collaborated with other departments on supply and quality issues.
• Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
• Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
• Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
• Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
• Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
• Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
• Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
• Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
• Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
• Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
• Conducted regular audits of physical inventory levels to identify discrepancies and make necessary adjustments.
• Maintained accurate records of employee attendance, facilitating efficient payroll processing.
• Reviewed reports for accuracy before submission to upper management, ensuring data-driven decision-making processes were based on reliable information sources.

• Improved ramp safety by consistently adhering to company policies and federal regulations.
• Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
• Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
• Kept a well-documented record of all tasks performed and equipment used during shifts, contributing to accurate data collection for analysis and improvement purposes.
• Reduced flight delays with the proactive inspection, troubleshooting, and repair of ground support equipment.
• Upheld airport security measures through vigilant monitoring of restricted areas access points for unauthorized personnel or vehicles.
• Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
• Participated in regular training sessions for staying up-to-date with industry best practices and maintaining required certifications.
• Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
• Guided aircraft into and out of parking positions using hand signals.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

Verify patient coverage information including benefits, prior authorization, provider options and patient cost-
share details by outbound calling to various payers including private, employer, and government based health
insurance carriers. Responsible for service record request documentation reviews in support of accuracy and
expediency for patient care. Directly responsible for validating, updating and inputting coverage details into
Patient Plus System for continuity of eligibility and care.

• Responded to customer requests via telephone and email.
• Answered customer questions about product availability and shipment times.
• Gathered sensitive information to update customer profiles and help with the appeals process.
• Learned, referenced and applied product knowledge information.
• Responded to all customer inquiries thoroughly and professionally.
• Reviewed orders for fraud and errors.
• Assisted vendors with processing special order items.

• Achieved a 97 % on-time shipment rate.
• Picked products for specific routes according to pick sheets.
• Sorted and placed mail into post office boxes.
• Used automated mail processing equipment to sort and collate mail.

• Collected samples of blood, urine and spinal fluid from patients and performed various laboratory tests.
• Interviewed patients to obtain medical history and chief complaints.
• Partnered with healthcare and administrative staff to create a patient-centered, inviting and supportive environment for patients and their families. 
• Purchased new supplies and maintained optimal laboratory inventory levels.
• Entered data accurately on the computer, including demographics, grossing descriptions and clinical diagnosis.