Katrina Washington
Houston,TX
Summary
I am a highly motivated individual, creative, recognized as a results-oriented, problem solving and solution seeking individual. Areas of strength include: communication skills, time management skills, research abilities, organizational skills, computer literacy, and the ability to work as a team player and team leader.
Overview
17
17
years of professional experience
1
1
Certification
2026
2026
years of post-secondary education
Work History
Medical Billing Specialist
Baxter
03.2025 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Surgery Biller & Coder
Houston ENT
05.2024 - 03.2025
- Accurately assigned medical codes to patient records using ICD-10 and CPT coding systems
- Reviewed and verified patient information for completeness and accuracy, ensuring compliance with HIPAA regulations
- Submitted claims electronically to insurance companies, resulting in faster reimbursement turnaround time
- Identified and resolved billing errors or discrepancies, reducing claim denials by insurance payers
- Collaborated with healthcare providers to obtain missing documentation necessary for accurate coding and billing
- Maintained up-to-date knowledge of coding guidelines, reimbursement policies, and industry changes
- Utilized electronic health record (EHR) systems to access patient information for accurate code assignment
- Worked closely with physicians and other healthcare professionals to clarify diagnoses or procedures as needed
- Ensured timely submission of clean claims by meeting daily productivity targets
- Audited medical charts for proper documentation supporting billed services according to payer requirements
- Coded and billed for a variety of medical specialties
- Identified opportunities for revenue enhancement through proper coding and documentation practices
- Collaborated with physicians to ensure accurate capture of diagnoses and procedures performed
Assistant Billing Manager
Lymphedema Therapy Specialist
09.2021 - 04.2024
- Accurately assigned medical codes to patient records using ICD-10 and CPT coding systems
- Reviewed and verified patient information for completeness and accuracy, ensuring compliance with HIPAA regulations
- Submitted claims electronically to insurance companies, resulting in faster reimbursement turnaround time
- Identified and resolved billing errors or discrepancies, reducing claim denials by
- Collaborated with healthcare providers to obtain missing documentation necessary for accurate coding and billing
- Maintained up-to-date knowledge of coding guidelines, reimbursement policies, and industry changes
- Utilized electronic health record (EHR) systems to access patient information for accurate code assignment
- Worked closely with physicians and other healthcare professionals to clarify diagnoses or procedures as needed
- Followed up on unpaid claims or denied reimbursements, resolving issues promptly to maximize revenue collection
- Worked with Out of Network Payers to negotiate payments through the No Surprise Act (NSA)
- Implemented efficient processes for tracking outstanding balances from insurance companies or patients
- Ensured timely submission of clean claims by meeting daily productivity targets
- Audited medical charts for proper documentation supporting billed services according to payer requirements
- Coded and billed for a variety of medical specialties, including but not limited to cardiology, orthopedics, and dermatology
- Identified opportunities for revenue enhancement through proper coding and documentation practices
- Collaborated with physicians to ensure accurate capture of diagnoses and procedures performed
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Directed and oversaw office personnel activities
- Solicited vendor quotes to determine optimal material purchase pricing
- Conferred with business leaders to evaluate needs and strategic operational improvements
- Aided senior leadership during the executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates
Office Manager
AV Imaging
07.2020 - 01.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
- Directed and oversaw office personnel activities
- Solicited vendor quotes to determine optimal material purchase pricing
- Conferred with business leaders to evaluate needs and strategic operational improvements
- Aided senior leadership during the executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates
- Researched market competitors to identify potential new products and service opportunities
Sales Associate
Harris County Jail Aramark
03.2020 - 06.2020
- Print out and process all inmate orders
- Make sure all electronic devices are properly synced with current day orders
- Process current day orders
- Prepare pre ordered packages for inmates
- Assist management in the day to day operations
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Acted as initial contact in addressing customer concerns
- Build trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained an organized and accessible work area
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Negotiated and closed deals with minimal oversight
- Processed orders through the company system and coordinated product deliveries
- Worked with fellow sales team members to achieve group targets
Office Administrative Assistant
Nevada Family Care & Wellness Center
04.2017 - 02.2020
- Answered phones to direct callers, schedule appointments and provide general office information
- Managed office duties, including ordering materials, organizing work spaces, answering emails and making phone calls
- Obtained scanned records and uploaded to the database
- Set up and maintain physical and electronic filing systems to maintain organizational efficiency
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Guided administrative and professional staff through computer and software problems
- Conducted research using various media sources to obtain relevant data for staff requirements
Medical Assistant/Lead Biller/Front Office Lead
Associates In General Surgery
03.2012 - 09.2016
- Oversee Lead, motivate, organize, train and assist in problem solving
- Greeted patients and visitors with a welcoming, warm demeanor to create a comfortable environment
- Registered new patients and created files with detailed personal and medical information
- Answered phones politely and directed callers to appropriate personnel
- Prepared medical charts, scanned documents and organized patient information
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
- Applied HIPAA regulations to maintain patient confidentiality and protect health information
- Updated patient medical records
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork
- Responding to patient and visitor concerns and questions
- Processed medical record requests for insurance companies and medical providers
- Managed laboratory tests and x-rays
- Performed basic medical duties such as removing sutures and administering medications
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Contact pharmacies to submit and refill patients' prescriptions
Office Manager
DMenace Copies and Communication
05.2008 - 05.2012
- Managed accounts and sales
- Performed marketing tasks to gain business accounts
- Provide graphic design
- Assist in general administration of the business
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Solicited vendor quotes to determine optimal material purchase pricing
Education
Certificate - Medical Billing & Coding
Charter College
Long BeachHigh School Diploma -
Long Beach Polytechnic High School
Long Beach06.2005
Skills
- Microsoft Office Suite
- Medical terminology
- Electronic health records
- ICD-9 and ICD-10 coding
- CPT coding
- Medical billing and coding
- No Surprise Act compliance
- Budget planning
- CRM and office management
- Attention to detail
- Customer relations
- Event coordination
- Scheduling and calendar management
- Training and coaching
- Expense reporting
- Invoicing and billing
- Data entry
- Senior leadership support
- Collaboration skills
- Self-management strategies
- Quick learner
Certification
- CPR/AED First Aid
- Certified Biller and Coder
- Public Notary of Texas
PERSONAL INFORMATION
Throughout the years I have worked in various medical billing and patient services. My long term goal is to obtain a position to continue growing in the field. I am driven for results and don't mind change. I am open to relocation and promotional opportunities.
Timeline
Medical Billing Specialist
Baxter
03.2025 - Current
Surgery Biller & Coder
Houston ENT
05.2024 - 03.2025
Assistant Billing Manager
Lymphedema Therapy Specialist
09.2021 - 04.2024
Office Manager
AV Imaging
07.2020 - 01.2021
Sales Associate
Harris County Jail Aramark
03.2020 - 06.2020
Office Administrative Assistant
Nevada Family Care & Wellness Center
04.2017 - 02.2020
Medical Assistant/Lead Biller/Front Office Lead
Associates In General Surgery
03.2012 - 09.2016
Office Manager
DMenace Copies and Communication
05.2008 - 05.2012
Certificate - Medical Billing & Coding
Charter College
High School Diploma -
Long Beach Polytechnic High School
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