Katrina Watson
Barrow,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Social Services Client Advocate
Native Village Of Barrow
Barrow , Alaska
- Educated patients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Deputy Director of Behavioral Health
North Slope Borough
Barrow, Alaska
04.2021 - Current
- Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
- Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
- Plans, develops, and evaluates the goals, objectives, policies and procedures of an assigned Division. Interpret laws and regulations; develop systems and standards for program evaluation; assures Division's activities are in compliance with all laws, policies and regulations.
- Act as a liaison between organization and affiliates and manage networking relationships with funders, partners and vendors.
- Determined agenda, developed plans and oversaw implementation of programs and updates.
- Negotiated and administered vendor contracts in strict compliance with corporate policy and procedures.
- Improved coordination and communications across organization to increase operational efficiency.
- Responds to requests for information; reviews, investigates, and corrects errors and inconsistencies in administrative and program documents and reports; provide technical information to departments, staff and management as authorized.
Behavioral Health Case Manager
North Slope Borough
Barrow, Alaska
04.2019 - 04.2021
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Encouraged patients to discuss experiences in group and individual settings.
- Involved clients' family members in planning social service programs.
- Offered and documented treatment consent forms in patient health records.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Education
Bachelor of Science - Allied Health Minor in Justice
University of Alaska Fairbanks
Fairbanks, AK04.2018
Associate of Science - Allied Health
Ilisagvik College
Barrow, AK04.2015
Skills
- MS Office
- Data Entry
- First Aid/CPR
- Cultural Awareness
- Active Listening
- Treatment plan reviews
- Paperwork assistance
- Awesome Case Management Skills
Timeline
Deputy Director of Behavioral Health
North Slope Borough
04.2021 - Current
Behavioral Health Case Manager
North Slope Borough
04.2019 - 04.2021
Social Services Client Advocate
Native Village Of Barrow
Bachelor of Science - Allied Health Minor in Justice
University of Alaska Fairbanks
Associate of Science - Allied Health
Ilisagvik College
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