Katrina Waymer

• Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
• Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
• Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
• Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
• Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.

Checked guests in and out while addressing various concerns through phone calls.

• Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
• Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
• Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
• Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
• Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
• Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
• Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
• Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
• Contributed to sales efforts by promoting hotel services and amenities to potential customers over the phone or during in-person interactions.
• Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.

Oversaw correct processing of merchandise prior to shipping to various locations.

• Expedited project completion by prioritizing tasks according to deadlines and workload.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Inspected products and machines to maintain quality and efficiency.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Met production targets and tight deadlines by collaborating closely with team members.
• Maintained organized work area by cleaning and removing hazards.