Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Katrina Wesley

Wilmington,DE

Summary

Experienced healthcare professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Proactive and eager to utilize 20+ years of superior performance in healthcare landscape. Consistently acknowledged for displaying positive and proactive attitude focused on patient care and comfort. Goes above and beyond to meet team objectives and bring value to team.

Overview

19
19
years of professional experience

Work History

Medical Office Manager

TRISTATE CRS
Havertown, PA
09.2011 - Current
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Compiled physical and digital documents, charts and reports.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Facilitated timely execution of lab tests and medication refills.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Located scheduling barriers and implemented appropriate solutions.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of 3 surgeons.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

MEDICAL ASSISTANT

MCHH AGENCY
CHERRY HILL , NJ
02.2005 - 03.2014
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Executive Assistant

Chep Pallets
Bellmawr, NJ
02.2006 - 02.2011
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Greeted visitors warmly upon arrival at the office premises.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Took detailed notes in meetings and disseminated information afterward.
  • Prepared invoices and drafted memos for executives.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.

Education

MEDICAL ASSISTANT CERTIFICATION - MEDICAL ASSISTANT

STAR TECHNICAL
LINDENWOLD NJ
06-2005

Associate of Applied Science - Health Sciences

Camden County College
Blackwood, NJ
06.2000

Skills

  • Staff Scheduling
  • Patient Registration
  • Change Management
  • Conflict Resolution
  • Strong Work Ethic
  • EMR Software
  • Reception Management
  • Sound Judgment
  • Billing Processes
  • Medical Practice Operations
  • Insurance Eligibility and Verification
  • Attention to Detail
  • Effective Multitasking
  • Patient Demographics
  • Critical Thinking
  • Schedule Creation
  • Outpatient Clinical Platforms
  • Administrative Support
  • Inventory Control
  • Medical History Obtainment
  • Inventory Maintenance
  • Medical Care Programs
  • Medical Procedures Scheduling
  • Records Management
  • Medical Transcription
  • Data Entry
  • Verbal and Written Communication
  • Customer Service
  • Payment Posting
  • Typing Skills
  • Medical Terminology
  • Phlebotomy
  • Patient Flow Management
  • IDX Appointment Scheduling
  • CPT/ICD9-10 Coding
  • Understands Medical Procedures
  • Immunization Administration
  • CPR
  • First Aid
  • Pipetting
  • Insurance Verification
  • Patient Bathing
  • Proper Sterilization Techniques
  • Electrocardiography (EKG)
  • Specimens Collection and Processing
  • Vital Sign Monitoring
  • Lab Equipment Setup
  • Medical Equipment Operation
  • Clinical Documentation
  • Infection Control Procedures
  • Communicating With Patient Families
  • Preparing Specimens and Samples
  • OB/GYN Procedures

Languages

English
Spanish

References

References available upon request.

Timeline

Medical Office Manager

TRISTATE CRS
09.2011 - Current

Executive Assistant

Chep Pallets
02.2006 - 02.2011

MEDICAL ASSISTANT

MCHH AGENCY
02.2005 - 03.2014

MEDICAL ASSISTANT CERTIFICATION - MEDICAL ASSISTANT

STAR TECHNICAL

Associate of Applied Science - Health Sciences

Camden County College

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Katrina Wesley