Katrina Wheeler
Portland,OR
Summary
Dedicated pharmacy technician with extensive experience in accurately filling prescriptions and fostering strong relationships with customers. Proven ability to thrive in fast-paced healthcare environments while ensuring compliance with regulatory guidelines. Committed to promoting teamwork and delivering exceptional patient care, leveraging organizational skills for efficient operations. Seeking to contribute expertise to a dynamic pharmacy team that prioritizes customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OA Senior and Pharmacy Technician
Multnomah County Health Department
Portland, OR
02.2021 - Current
- As a senior office assistant, I was tasked with scheduling, time off requests, and payroll for the corrections health staff and the county clinic staff
- I organized and filed all daily paperwork related to correctional health and Covid data
- I audited patient charts for the clinics
- I handled phone calls and emails to various departments of the health department
- I ensured all policies and procedure documents were updated as needed
- As a pharmacy technician, I counted out and filled scripts in the pharmacy
- I processed and fixed insurance claims as needed
- I ordered weekly inventory and put it away
- During 2021 and 2022 I helped administer Covid vaccines to the health department staff and to patients at the county pop-up clinics
Supervisor and Pharmacy Technician
Kroger
Portland, OR
05.2016 - 02.2021
- As a supervisor of a high volume mail order pharmacy, I handled the direct supervision of 12 - 15 pharmacy technicians
- I handled on-boarding of new technicians, and day to day coaching of technicians
- I handled call monitoring and quality control measures for my technicians
- I handled weekly one on ones with my team
- I calmed upset and angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and teamplayer attitude
- I assisted with data entry, insurance claims, and prescription filling as needed
- I opened all support tickets for problems within the EMR software and followed up with them
- I assisted with training classes when needed
Program Support Specialist
Transition Project Inc
Portland, OR
10.2023 - 04.2024
- I assisted with daily activities related to the veteran services program at TPI
- This included greeting clients, answering phones and voicemail line, weekly inventory and ordering, and other tasks as needed
Lead Med Tech
McLoughlin place senior living
Oregon City, OR
10.2015 - 05.2016
- As Lead medication technician, I handled the nightly medication administration for all patients
- I handled all vitals and all charting
- I supervised the night shift caregivers and handled the training of all new caregivers
- I handled monthly inventory and ordering of all medication and medical supplies
- I handled all emergencies as needed and stayed in communication with the nurse
Med Aide
Royalton Place
Milwaukie, OR
01.2015 - 10.2015
- I handled all medication administration for the patients during my shifts
- I handled all vitals and charting
- I assisted caregivers as needed
Caregiver
Hearts Of Gold
Gresham, OR
08.2012 - 01.2015
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted with meal planning to meet nutritional plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Followed safe lifting and transferring techniques to transport residents.
- Provided emotional support to clients during difficult times.
Education
Bachelor's degree - Healthcare Management
Capella University
01-2025
Skills
- Customer engagement
- Phone Etiquette
- Communication skills
- Strong interpersonal skills
- Experience in pharmacy operations
- Healthcare terminology expertise
- Health information administration
- Electronic medical record systems
- Covid vaccination administration
- Medication dispensing
- Inventory management
- Patient chart auditing
- Time management
- Task prioritization
- Records Management
- Data Entry
- Typing
- Medical Scheduling
- Document management systems
- Epic
- Office Management
- Leadership
- Project management
- Organizational skills
- HIPAA
- Insurance Verification
- Order Entry
- Microsoft Office
- Microsoft Word
- Google Docs
- Google Suite
- SharePoint
- Research
- Calendar management
- Administrative support
Certification
- Pharmacy Technician License
- PTCB Certification
- BLS Certification
- First Aid Certification
Timeline
Program Support Specialist
Transition Project Inc
10.2023 - 04.2024
OA Senior and Pharmacy Technician
Multnomah County Health Department
02.2021 - Current
Supervisor and Pharmacy Technician
Kroger
05.2016 - 02.2021
Lead Med Tech
McLoughlin place senior living
10.2015 - 05.2016
Med Aide
Royalton Place
01.2015 - 10.2015
Caregiver
Hearts Of Gold
08.2012 - 01.2015
Bachelor's degree - Healthcare Management
Capella University
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