Summary
Overview
Work History
Skills
Timeline
Generic

Katrina White

Denver,CO

Summary

Motivated and personable customer service professional with a proven track record in management. Possesses a natural talent for quickly adapting to new challenges and acquiring knowledge. Known for diplomatic and tactful interactions with professionals and non-professionals at all levels. Thrives in quota-driven environments, excels in building strong interpersonal relationships, organizing tasks efficiently, and fostering a cohesive team dynamic.

Overview

11
11
years of professional experience

Work History

Manager II, Secondary Markets

Goodwill Industries
01.2014 - 01.2024
  • Coordinated rotations at the Kearney & Platte Outlet store locations
  • Opened Federal Outlet store location
  • Lead a team of cashiers, count the registers and process the end-of-day deposits
  • Facilitated onboarding processes and conducted comprehensive employee training programs
  • Led team to achieve highest store sales in one business day
  • Received Team Player of the year for multiple years (2015-20219)
  • Manage all aspects of the Attended Donation Centers within the Department to support the mission of the organization
  • Successfully managed all aspects of payroll administration, ensuring accurate and timely processing for a team of 30-40 employees
  • Provides specific guidance to all assigned personnel for the safe, effective, and efficient operation of the departments
  • Accurately monitor and track daily donation inventory to hit daily metrics
  • Understand, review, and work to improve all aspects of the Donation Acquisition department
  • Understand the supply and demand cycle of donated goods
  • Interview and hire ADC attendants; ensure proper staffing for all ADC locations as well as Outlet location employees
  • Oversee placement of community service volunteers within respective departments, oversee the proper handling of incoming donations and oversee the preparation of all required reports and accounting documents

Front Desk Receptionist/Production Assistant

Women's Bean Project
01.2013 - 01.2014
  • Operated point-of-sales system in retail store, direct incoming phone calls and assist staff as needed
  • Lead gift bundle maker for 2013 holiday season including all specialty and custom-ordered bundles
  • Assembled gourmet food products with a team of 30 people to consistently meet production goals
  • Performed quality control with attention to detail to ensure all finished good meet production standards
  • Organized cases of product for the shipping and handling department, ensured labels and tags are visible
  • Hand packaged finished goods for retail, wholesale and distribution sales; create gift baskets
  • Operated a pallet jack and palletize finished goods; record daily counts for bundle department

Skills

  • Management skills
  • Training experience
  • Computer savvy
  • Communication skills
  • Report preparation
  • Billing and call de-escalation
  • System proficiencies (Microsoft Office)
  • Leadership skills
  • High volume of sales
  • Positively grow relationships with customers and colleagues
  • Professional presentation

Timeline

Manager II, Secondary Markets

Goodwill Industries
01.2014 - 01.2024

Front Desk Receptionist/Production Assistant

Women's Bean Project
01.2013 - 01.2014

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Katrina White