Katrina Whittaker

Assisted clients with daily activities such as dressing, bathing, and toileting.

• Managed client finances including paying bills, tracking expenses.
• Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
• Administered specialized treatments as prescribed by physician or other healthcare professional.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Organized oral medications for clients following dosage and schedule requirements.

• The same duties as above, but I just was an unpaid employee.

• Monitored training effectiveness and adjusted programs based on participant feedback.
• Resolved conflicts between employees or customers when needed while maintaining a professional demeanor.
• Managed daily workflow of sales activities in a timely manner while meeting or exceeding performance goals set by management.
• Created positive learning environments by utilizing effective classroom management techniques.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.