Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Wilkinson

Lewiston,ID

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Area Supervisor

Ross Dress For Less
05.2017 - 01.2022
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Organized clothes and shoes to company planogram.
  • Conducted phone interviews to asses candidates before they came in for face to face interviews.
  • Counted cash in and out of registers and verified daily deposit.
  • Verified and adjusted weekly schedule as needed.
  • Deescalated situations that arose either with staff or customers.
  • Checked in new freight, unloaded, and put it away.
  • Ordered supplies as needed.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Sales Associate

Ross Dress For Less
01.2014 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Rang up customer merchandise, took payment, and gave change.
  • Trained new employees on all jobs in store.

Sales Associate

Forks Outfitters
05.2007 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Rang up customers, took cash, and gave change.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Front Desk Receptionist

Forks Motel
05.2001 - 08.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed reservations for guests.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Wrote schedule for office staff.
  • Answered multi-line phone system and transferred callers to guests or took reservations as needed.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Used general office equipment on regular basis.

Education

Bachelor of Science - Applied Management

Peninsula College
Port Angeles, WA
08.2023

Associate of Arts - General Studies

Peninsula College
Port Angeles, WA
06.2016

High School Diploma -

Forks High School
Forks, WA
06.1999

Skills

  • Problem Anticipation and Resolution
  • Recruitment and Training
  • Constructive Feedback
  • Merchandise Promotion and Display
  • Adaptable to Changing Demands
  • POS Terminal Operation
  • Manage Employees
  • Staff Coaching and Training
  • Corrective Actions
  • Critical Thinking
  • Safety Management
  • Superior Work Ethic

Timeline

Area Supervisor

Ross Dress For Less
05.2017 - 01.2022

Sales Associate

Ross Dress For Less
01.2014 - 05.2017

Sales Associate

Forks Outfitters
05.2007 - 07.2013

Front Desk Receptionist

Forks Motel
05.2001 - 08.2008

Bachelor of Science - Applied Management

Peninsula College

Associate of Arts - General Studies

Peninsula College

High School Diploma -

Forks High School

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Katrina Wilkinson