Katrina Wilkinson
Lewiston,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
05.2017 - 01.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Organized clothes and shoes to company planogram.
- Conducted phone interviews to asses candidates before they came in for face to face interviews.
- Counted cash in and out of registers and verified daily deposit.
- Verified and adjusted weekly schedule as needed.
- Deescalated situations that arose either with staff or customers.
- Checked in new freight, unloaded, and put it away.
- Ordered supplies as needed.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Sales Associate
Ross Dress For Less
01.2014 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Rang up customer merchandise, took payment, and gave change.
- Trained new employees on all jobs in store.
Sales Associate
Forks Outfitters
05.2007 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Rang up customers, took cash, and gave change.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Front Desk Receptionist
Forks Motel
05.2001 - 08.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations for guests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Wrote schedule for office staff.
- Answered multi-line phone system and transferred callers to guests or took reservations as needed.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Used general office equipment on regular basis.
Education
Bachelor of Science - Applied Management
Peninsula College
Port Angeles, WA08.2023
Associate of Arts - General Studies
Peninsula College
Port Angeles, WA06.2016
High School Diploma -
Forks High School
Forks, WA06.1999
Skills
- Problem Anticipation and Resolution
- Recruitment and Training
- Constructive Feedback
- Merchandise Promotion and Display
- Adaptable to Changing Demands
- POS Terminal Operation
- Manage Employees
- Staff Coaching and Training
- Corrective Actions
- Critical Thinking
- Safety Management
- Superior Work Ethic
Timeline
Area Supervisor
Ross Dress For Less
05.2017 - 01.2022
Sales Associate
Ross Dress For Less
01.2014 - 05.2017
Sales Associate
Forks Outfitters
05.2007 - 07.2013
Front Desk Receptionist
Forks Motel
05.2001 - 08.2008
Bachelor of Science - Applied Management
Peninsula College
Associate of Arts - General Studies
Peninsula College
High School Diploma -
Forks High School