KATRINA WILLIAMS
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at coordinating between departments to maximize business functionality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agency On-boarding Specialist
OneDigital Health and Benefits
10.2018 - Current
- Audit insurance carrier portals in CRM utilizing excel pivot tables to identify any missing groups by performing quality control
- Use problem-solving and organized thinking to implement new standards and instruction manuals to train employees and increase productivity
- Ensure portal access is available for licensing agents, carriers, employers, and employees
- Update and manage portal passwords for insurance agents for over 100 offices nationwide
- Monitor and deliver all correspondence to the correct department and/or account owners
- Lead for the LGBTQIA+ Employee Resource Group; organize and facilitate meetings in order to create a better company culture and work/life balance for employees
- Consistently receive positive feedback from leaders and 'kudos' from other team members for always being responsive and resourceful when working on a project.
Bilingual (English/Spanish) Insurance Coordinator
Smyrna Eye Group
11.2017 - 10.2018
- Delivered accurate and timely monthly financial closing for A/R functions Reduced aged receivables from $60k to $15k within 6 months
- Served as a liaison between insurance carriers, staff, and patients to resolve any concerns and maintain moral
- Achieved revenue goals by effectively managing collections and receivables, specialty referral process, insurance billing, and miscellaneous operations expenses.
Bilingual Executive Administrative Assistant
Vertex Global (Global Ministries)
06.2017 - 11.2017
- Translated internal documents between Latin American and North American Bishops and Reverends
- Set up travel arrangements for Executives
- Managed expense reports with estimated spending to set up cash advances.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA05.2013
Skills
- Health and safety
- Professionalism and Ethics
- Marketing knowledge
- Expense Tracking
- Strategic Planning
- Relationship Building
- Analytical Thinking
- Training and Onboarding
- Decision-Making
- Collaboration and Teamwork
- Active Listening
- Reliable and Responsible
- Multitasking Abilities
- Adaptability
- Work Planning and Prioritization
- Interpersonal Communication
- Critical Thinking
- Leadership abilities
Summary Of Qualification
Ambitious and analytical professional seeking a position in which I can learn, adapt, and thrive. Core competencies include: Proven history of being a reliable, responsive, and loyal employee. Innate drive to fully understand problems and come up with efficient solutions. Strives to provide the best service to clients. Committed to ongoing professional and personal development to insure innovation. Proficient with MS Office, GP, Workday, and D365. Adept at coordinating between departments to maximize business functionality. Attentive to small details to ensure nothing is overlooked. Organized thinker with strong written and verbal communication skills.
Affiliations
- Organizational ERG for OneDigital
Certification
- HIPAA License - 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agency On-boarding Specialist
OneDigital Health and Benefits
10.2018 - Current
Bilingual (English/Spanish) Insurance Coordinator
Smyrna Eye Group
11.2017 - 10.2018
Bilingual Executive Administrative Assistant
Vertex Global (Global Ministries)
06.2017 - 11.2017
Bachelor of Arts -
Georgia State University