Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Williams

Spanish Fort,AL

Summary

Diligent and performance-driven individual with over ten years of experience in customer service who aspires to transition into a Professional Development role. I am eager to apply my meticulous, time management, team building, and organizational skills to enhance current actions set to sustain a legacy.

Overview

18
18
years of professional experience

Work History

Record Specialist

Bishop State CC
Mobile, AL
04.2025 - Current
  • Performs transfer articulation processes on college transcripts via records management systems.
  • Maintains understanding of the SIS in order to accurately retrieve and update academic records and processes.
  • Audits student records through Degree Works to identify discrepancies and collaborates with supervisor to achieve resolution.
  • Confirms eligibility and student’s academic standing.
  • Conducts detailed analysis of academic records.
  • Assists students, faculty, staff, and other personnel through variety of channels.
  • Composes letters, memos, forms, and charts independently.
  • Scans old and new student records to ensure integrity and security of academic information.
  • Handles all incoming and outgoing mail for the Office of the Registrar.
  • Interprets academic rules and regulations to provide academic support to students and academic departments.
  • Updates student records through system testing and integration strategies for Banner, Salesforce TargetX, and Degree Works.
  • Maintains confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA) and takes measures to protect official records from unauthorized release, accidental damage, or destruction.
  • Maintains transcript retrieval queue.

Admissions Assistant

Southern Union State CC
Opelika, AL
10.2024 - 04.2025
  • Perform general clerical duties requiring the exercise of tact, judgment, and discretion.
  • Process applications, readmissions, withdrawals, and transcript requests.
  • Maintain student records in database.
  • Assist with registration on all campuses as required.
  • Contribute to department cohesiveness.
  • Receive, process, open, sort, and distribute office mail and supplies.
  • Sort and file correspondence and other documents according to established rules of records management.
  • Act as a clerk/receptionist to provide information to students, college personnel, or visitors in a manner evidencing cordiality.
  • Operate a computer, calculator, or other office machinery in the performance of routine clerical operations.
  • Assist in maintaining central files according to standard rules of records management.
  • Answer telephone, take messages, and/or direct calls to appropriate department/persons as needed.
  • Search files and furnish required information.
  • Generate and send forms, letters, and other routine correspondence.
  • Duplicate documents on request.
  • Assist other office personnel with special assignments or substitute for absent personnel.
  • Supervise work study students if required.
  • Perform other duties as requested by appropriate supervisor.

Production Specialist

Donghee America, Inc
Auburn, AL
04.2023 - 10.2024
  • Supervises production activities and employees.
  • Maintains production planning and scheduling.
  • Assists with production parts inventory and coordination.
  • Liaison for quality control issues.
  • Collaborates with other departments to coordinate workflow between teams.
  • Assists in training new employees on the use of machinery and safety protocols.
  • Adheres to strict timelines while ensuring high-quality products are delivered on schedule.
  • Conducts quality control inspections throughout the production process to identify potential issues.
  • Maintains a clean workspace at all times by following established sanitation guidelines.
  • Creates detailed reports outlining production progress and any areas needing improvement.
  • Maintains records of all production processes, materials used, and related costs.
  • Monitors inventory levels and ordered new supplies as needed.
  • Identifies potential cost savings opportunities through careful analysis of operational expenses.
  • Records inspection results after production runs.
  • Reduces health and safety risks with strict adherence to safety protocols and PPE requirements.

Non Injury Auto Adjuster III

USAA
San Antonio, TX
06.2017 - 12.2022
  • Investigated, evaluated, negotiated and adjusted low to moderately complex auto claims with an indemnity value of $3 million annually.
  • Confirmed coverage, determined legal liability, and equitably settled/defended members in compliance with all state regulatory requirements.
  • Maintained detailed records of all claim activity.
  • Negotiated settlements with claimants in an effort to reduce overall costs for the company.
  • Monitored payment schedules to ensure timely disbursement of funds.
  • Provided customer service by responding to inquiries from policyholders regarding their claims status.
  • Followed written risk and compliance policies, standards, and procedures for business activities.
  • Recognized life events, understood member's needs and provided advice to deliver appropriate solutions to the member.
  • Assessed salvage values of damaged vehicles prior to offering a settlement amount.
  • Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
  • Supported workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events.
  • Overnight support for workload surges handled by specialty teams as needed to alleviate lingering and outstanding claim tasks.
  • Served as a mentor to 8 peers and team members; serves as a resource to team members on escalated issues of a routine nature.
  • Served as an overtime team lead for processing payments, claim center messages, unidentified documents, and emails to expand capacity.

Library Technical Assistant I

University of South Alabama
Mobile, AL
06.2015 - 06.2017
  • Evening Shift lead and Supervisor of 3 staff members and 13 students; responsible for handling all library activities. Tasks often included opening and closing the building.
  • Trained 13 student workers; oversaw quarterly library maintenance projects; observed student development in successfully carrying out strategic tasks that led to departmental recognition.
  • Processed patron transactions, including but not limited to books, electronic documents, and media.
  • Processed outstanding/binding fees required for graduating seniors’ eligibility to graduate via university systems/banner.
  • Managed and scheduled conference meetings along with student forums held in the facility.
  • Cataloged over 1000+ books using the Library of Congress Classification System to arrange resources by a specified topic.
  • Systematically organized library collection to meet informational needs of students and public library users by utilizing information resourced locally as well as resources from other organizations.
  • Liaison for campus security that may require collection of statements and providing access to surveillance records for escalations and emergencies.

Student Worker

University of South Alabama
Mobile, AL
08.2012 - 06.2015
  • Followed instructions from management to complete tasks according to exact specifications.
  • Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
  • Assisted with clerical duties at the Instructional Media Center Desk/Circulation Desk under a Library Technical Assistant (LTA) or Supervisor.
  • Worked circulation desk in lieu of the absence of LTA I; assisted in processing student and public patrons’ transactions.
  • Maintained and logged library media.
  • Maintained and preserved structure of book stacks were in place based on the Library of Congress Classification System.
  • Monitored upkeep and cleanliness of areas of student access center, computer lab, and meeting rooms.

Cashier/Cook

Krystal Restaurant
Phenix City, AL
07.2007 - 01.2011
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Resolved customer complaints regarding food quality or services provided.

Education

Master of Science - Adult Education

Troy University
Troy, AL
12-2022

Bachelor of Arts - Psychology

University of South Alabama
Mobile, AL
07-2017

Bachelor of Science - Mathematics And Statistics

University of South Alabama
Mobile, AL
05-2015

Associate of Science - Education

Southern Union State Community College
Wadley, AL

Skills

  • Data Analytics
  • Process Improvement
  • Safety Compliance
  • Production Scheduling
  • Risk Assessment
  • Technical Knowledge
  • Customer Service Expertise
  • Teamwork and Collaboration
  • Problem-Solving Abilities
  • Time Management
  • Adaptability and Flexibility
  • Attention to Detail
  • Excellent Verbal and Written Communication

Timeline

Record Specialist

Bishop State CC
04.2025 - Current

Admissions Assistant

Southern Union State CC
10.2024 - 04.2025

Production Specialist

Donghee America, Inc
04.2023 - 10.2024

Non Injury Auto Adjuster III

USAA
06.2017 - 12.2022

Library Technical Assistant I

University of South Alabama
06.2015 - 06.2017

Student Worker

University of South Alabama
08.2012 - 06.2015

Cashier/Cook

Krystal Restaurant
07.2007 - 01.2011

Master of Science - Adult Education

Troy University

Bachelor of Arts - Psychology

University of South Alabama

Bachelor of Science - Mathematics And Statistics

University of South Alabama

Associate of Science - Education

Southern Union State Community College

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