Katrina Williams
Attica
Summary
Results-driven management professional with expertise in team management, cash handling, and conflict resolution. Proven ability to enhance customer experiences and engagement.
Overview
5
5
years of professional experience
Work History
Management Team
Discount Drug Mart
Willard
05.2025 - Current
- Managed daily store operations, enhancing customer service and coordinating employee efforts.
- Facilitated teamwork by delegating tasks and assisting with time management.
- Supported conflict resolution between customers and employees, maintaining a professional environment.
- Handled cash management, including balancing daily income and processing transactions.
- Operated courtesy center services, facilitating Western Union money orders and transfers.
- Assisted customers via phone, addressing inquiries and transaction requests.
- Maintained food safety and cleanliness standards in deli operations, ensuring compliance with health regulations.
- Retrained in register functions, photo operations, stocking procedures, and safety protocols.
Barista
Ohio State University, Connecting Grounds
Columbus
08.2023 - 03.2025
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Assisted in training new baristas on coffee preparation techniques.
- Coordinated with team members to streamline daily operations, promoting efficiency.
- Operated cash register and processed transactions efficiently.
- Ensured cleanliness and organization of coffee shop area, contributing to a welcoming atmosphere.
Receptionist
Ohio State University, Conard Learning Center
Mansfield
08.2022 - 05.2023
- Greeted visitors and provided them with assistance.
- Managed incoming calls, ensuring efficient routing to appropriate staff members.
- Scheduled appointments for academic advising and tutoring services, enhancing accessibility for students.
- Provided information about learning resources and university programs.
- Maintained organized records of student inquiries and service requests, facilitating timely follow-up and support.
- Performed data entry tasks into various computer systems accurately and promptly.
Cashier/Certified Photo Technician
Discount Drug Mart
Willard
03.2021 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product inquiries and provided recommendations.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges according to store policies, ensuring customer satisfaction.
- Managed inventory by restocking shelves and organizing displays to ensure product availability.
- Promoted store promotions and loyalty programs, increasing customer participation and engagement.
- Completed various tasks assigned by management to support daily operations.
Education
High School Diploma -
Seneca East High School
Attica, OH05-2022
Some College (No Degree) - Psychology
The Ohio State University
Columbus, OHSkills
- Team management
- Staff training
- Conflict resolution
- Inventory management
- Food safety
- Customer service
- HIPAA and confidentiality
- Cash handling
Timeline
Management Team
Discount Drug Mart
05.2025 - Current
Barista
Ohio State University, Connecting Grounds
08.2023 - 03.2025
Receptionist
Ohio State University, Conard Learning Center
08.2022 - 05.2023
Cashier/Certified Photo Technician
Discount Drug Mart
03.2021 - 07.2022
High School Diploma -
Seneca East High School
Some College (No Degree) - Psychology
The Ohio State University