KATRINA WILLINGHAM-DENMARK
Henderson,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Fast Food Attendant
Jersey Mikes
11.2024 - Current
- Collaborated with team members to streamline order processing and reduce wait times for customers.
- Maintained open communication with management regarding operational improvements, contributing to ongoing growth and success of the restaurant.
- Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
- Assisted in achieving higher efficiency by optimizing kitchen workflows and minimizing equipment downtime.
- Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
Hostess
Nacho Daddy
05.2024 - 10.2024
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action
- Answered phone calls to take orders, give information and document reservations.
Food Service Worker
El Pollo Loco
04.2021 - 10.2023
- Kept customer and food preparation areas clean and well-organized
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Delivered superior customer service focused on quality and meeting customer needs
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Verified orders and bagged items for easy transport
- Communicated with customer to provide menu offering details and assist with decision-making
- Answered guest questions, delivering most accurate and updated information available
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Trained sandwich artists to apply attention to detail and commitment to quality
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats
- Restocked kitchen supplies by rotating food according to dates
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests
- Informed customers of regular deals or monthly specials to upsell orders
- Maintained clean, well-organized and properly sanitized front counter area to greet customers
- Completed efficient store opening and closing procedures each day
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Assisted customers, answered questions and resolved complaints
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits
- Took orders, prepared foods and processed payments in full-service establishment
- Reported food inventory and supplies to management to reorder and maintain adequate stock
- Quickly prepared accurate orders within expected 5-minute timeframe
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards
- Conducted random audits on inventory levels to uncover variances between reported count and actual count
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV05.2023
Skills
- Quick problem solver
- Documentation procedures expert
- Calm and level-headed under duress
- Flexible schedule
- Efficient multitasking
- Cross-training capabilities
- Stress tolerance
- Customer service
- Reliable and punctual
- Engaging personality
- Basic math
- Upselling and cross selling
Timeline
Fast Food Attendant
Jersey Mikes
11.2024 - Current
Hostess
Nacho Daddy
05.2024 - 10.2024
Food Service Worker
El Pollo Loco
04.2021 - 10.2023
High School Diploma -
Basic Academy Of Int'l Studies High School
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