Katrina Wilson
Selma
Summary
Proficient in delivering high-quality customer service, with a focus on understanding and addressing customer concerns. Ability to empathize with clients, fostering positive relationships and enhancing overall satisfaction. Track record of effectively resolving issues and contributing to team success.
Overview
13
13
years of professional experience
Work History
Customer Service Rep.
TSI World Systems
10.2022 - Current
- Processed inbound calls for electric company, providing timely responses to inquiries.
- Reviewed payment transactions and ensured accuracy in billing procedures.
- Assisted customers with troubleshooting account-related issues effectively.
- Managed requests for service connections and disconnections seamlessly.
- Kept thorough records of all customer communications for clarity and tracking.
- Coordinated efforts with team members to refine call management techniques.
- Led orientation programs for new employees focusing on customer care standards.
Assistant Manager
Jack’s Restaurant
01.2021 - 06.2022
- Processed bank deposits efficiently and accurately.
- Operated cash register and drive-through window to enhance customer service.
Customer Service Representative
Delta Dental
05.2020 - 06.2021
- Enhanced customer loyalty by resolving complaints empathetically and efficiently.
- Tracked customer interactions using CRM systems for accurate record-keeping.
- Provided informative product recommendations to optimize customer experience.
- Improved service delivery by collaborating with team members on process enhancements.
- Handled high-pressure situations professionally while resolving disputes.
- Assisted customers with inquiries and issues, ensuring prompt resolutions.
- Documented customer interactions meticulously for effective follow-up actions.
- Streamlined processes to boost efficiency in issue resolution.
Manager
Lil Cesars Pizza
01.2021 - 01.2021
- Facilitated deposit preparations for following day's financial activities.
- Conducted cash register operations, maintaining accuracy in transactions.
- Assisted with food preparation tasks to enhance service speed.
Customer Service Rep
Sykes
01.2018 - 01.2019
- Addressed inbound calls for Bank of America, providing assistance with account and billing inquiries.
- Facilitated refunds for overdraft fees, ensuring prompt resolution of customer issues.
- Aided customers with essential account and billing questions to promote clarity.
Manager
Pizza Hut
01.2013 - 01.2018
- Managed band deposits to ensure accurate financial reporting.
- Supervised employees, fostering a productive and efficient work environment.
- Oversaw restaurant operations, including opening and closing procedures.
- Resolved customer order issues to enhance service satisfaction.
Education
High School Diploma - undefined
Southside High School
Selma, AL05.2013
Skills
- Strong verbal communication
- Service excellence
- Cash handling expertise
- Call center operations
Timeline
Customer Service Rep.
TSI World Systems
10.2022 - Current
Assistant Manager
Jack’s Restaurant
01.2021 - 06.2022
Manager
Lil Cesars Pizza
01.2021 - 01.2021
Customer Service Representative
Delta Dental
05.2020 - 06.2021
Customer Service Rep
Sykes
01.2018 - 01.2019
Manager
Pizza Hut
01.2013 - 01.2018
High School Diploma - undefined
Southside High School
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