Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Katrina Worthen

Murphysboro,IL

Summary

Accomplished Referral’s Coordinator and Administrative Assistant with a proven track record at SIH and Worthen Construction. Expert in insurance verification and multi-line phone proficiency, I enhanced patient care and streamlined office efficiency. Achieved significant improvements in referral processing times and office supply cost reduction, demonstrating exceptional organizational skills and attention to detail.

Overview

2025
2025
years of professional experience

Work History

Referral’s Coordinator

SIH
  • Managed multiple referral requests simultaneously to ensure timely processing and resolution.
  • Addressed referral discrepancies to minimize delays, enhancing overall patient care.
  • Coordinated efforts with various departments to ensure seamless patient transitions between services.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Administrative Assistant

Worthen Construction
01.2014 - 12.2024
  • Handled multi-line phone system by routing calls.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Bachelor - Business Accountancy

University of New Hampshire
Durham, NH

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Patient scheduling
  • Medical terminology knowledge
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up coordination
  • Accurate documentation
  • Scheduling software
  • HIPAA regulations
  • Notetaking and documentation
  • Record preparation
  • Medical scheduling
  • Outbound calls
  • Appointment reminders
  • Electronic patient charts
  • Epic systems
  • Process implementation

Timeline

Administrative Assistant

Worthen Construction
01.2014 - 12.2024

Referral’s Coordinator

SIH

Bachelor - Business Accountancy

University of New Hampshire

Similar Profiles

CREATE PROFILE
Katrina Worthen