Katrina Zamudio
Holland,MI
Summary
Dynamic professional with a proven track record at Robert DeNooyer Chevrolet, excelling in customer retention and brand building. Leveraged CRM management to enhance service delivery, achieving significant improvements in customer satisfaction. Skilled in digital marketing and time management, fostering strong client relationships and driving sales growth through innovative strategies.
Marketing professional with comprehensive understanding of market dynamics and consumer behavior. Successfully managed various marketing campaigns, contributing to brand growth and customer engagement. Known for strong team collaboration, adaptability, and effective communication skills.
Overview
12
12
years of professional experience
Work History
Automotive Service Writer
Robert DeNooyer Chevrolet
01.2023 - 11.2025
- Advised management members on customer issues or mechanical repair problems.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
Customer Relations Manager
Robert DeNooyer Chevrolet
06.2023 - 11.2024
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and implemented standards for staff to provide consistent service to customers.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
Director of Sales and Marketing
Addington Place of Lakeside Vista
11.2019 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Established new distribution channels, expanding the company''s reach into untapped markets.
- Conducted market research to identify potential areas of growth for future product development initiatives.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
Owner/Operator
Little Hands Daycare
04.2014 - 12.2019
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior care to customers.
- Managed day-to-day business operations.
- Fostered positive and inclusive atmosphere, promoting diversity and respect among children and staff.
- Adapted program offerings to meet changing needs of community and children served.
- Enhanced child safety and well-being by implementing comprehensive health and safety protocols.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Developed and executed curriculum focused on early childhood education, fostering cognitive and social development.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Monitored physical and emotional health of children, taking appropriate action when concerns arose.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
Education
High School Diploma -
Holland High School
Holland,MI08-2000
Skills
- Time management
- Product marketing
- Mobile marketing
- Digital marketing
- Social media engagement
- Scheduling
- Community engagement
- Customer retention
- CRM management
- Brand building
Timeline
Customer Relations Manager
Robert DeNooyer Chevrolet
06.2023 - 11.2024
Automotive Service Writer
Robert DeNooyer Chevrolet
01.2023 - 11.2025
Director of Sales and Marketing
Addington Place of Lakeside Vista
11.2019 - 01.2023
Owner/Operator
Little Hands Daycare
04.2014 - 12.2019
High School Diploma -
Holland High School