Katrina Zangrillo
Jacksonville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Esthetician
Hand And Stone Massage And Facial Spa
08.2023 - 03.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Stocked treatment rooms with proper supplies.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
Beverage Cart Attendant
Maggie's Bar And Grill
04.2021 - 09.2022
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
Flight Attendant
Frontier Airlines
10.2021 - 04.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Disability Aide
Confidential
01.2020 - 03.2020
- Monitored patient progress, documenting observations in medical records to inform treatment plans and ensure continuity of care.
- Delivered exceptional care in accordance with established policies and procedures, adhering to professional standards of practice within the disability support field.
- Managed challenging behaviors effectively through de-escalation techniques and positive reinforcement strategies.
- Facilitated social interactions for patients, organizing group activities and outings to foster a supportive community environment.
- Administered medications as prescribed, tracking dosages accurately to prevent adverse reactions or drug interactions.
- Empowered individuals with disabilities by advocating for their rights within the larger healthcare system, ensuring access to necessary resources and accommodations.
- Conducted regular safety checks on assistive equipment, identifying potential hazards before they posed risks to patient health or wellbeing.
- Enhanced patient mobility through safe transfer techniques and proper use of assistive devices.
- Assisted patients with personal hygiene tasks, maintaining dignity and respect during sensitive care routines.
Education
Esthetician License - Skin Care
The Salon Professional Academy- Howell, NJ
Howell Township, NJ05.2023
Bachelor of Fine Arts - Musical Theater
Wilkes University
Wilkes-barre, PA05.2022
Skills
- Attention to Detail
- Critical Thinking
- Clear Communication
- Public Speaking
- Leadership Development
- Documentation and Recordkeeping
- Client Retention
- Task Delegation
- Creativity Enhancement
- Motivational Skills
Timeline
Esthetician
Hand And Stone Massage And Facial Spa
08.2023 - 03.2024
Flight Attendant
Frontier Airlines
10.2021 - 04.2022
Beverage Cart Attendant
Maggie's Bar And Grill
04.2021 - 09.2022
Disability Aide
Confidential
01.2020 - 03.2020
Esthetician License - Skin Care
The Salon Professional Academy- Howell, NJ
Bachelor of Fine Arts - Musical Theater
Wilkes University
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