Katrina Zumkley
Hallandale,FL
Summary
Accomplished Area Manager with a proven track record at Torchy's Tacos, enhancing team performance and exceeding targets through exceptional customer service and strong work ethic. Skilled in cash handling and guest engagement, I've led initiatives that significantly improved operational efficiency and profitability. My leadership is defined by a results-driven approach, fostering both individual and collective growth. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
Work History
Server
2nd And 2nd
03.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Parc
03.2017 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Jose Pistola
01.2015 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Area Manager
Torchy's Tacos
03.2011 - 01.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Kitchen Manager
My Fit Foods
02.2010 - 02.2012
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Education
High School Diploma -
Littlerock High School
Littlerock, CA07.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
2nd And 2nd
03.2022 - 02.2023
Server
Parc
03.2017 - 02.2020
Server
Jose Pistola
01.2015 - 03.2017
Area Manager
Torchy's Tacos
03.2011 - 01.2015
Kitchen Manager
My Fit Foods
02.2010 - 02.2012
High School Diploma -
Littlerock High School
Similar Profiles
Nicholas SpaldingNicholas Spalding
Special Force Operator at 2nd Commando RegimentSpecial Force Operator at 2nd Commando Regiment
Philip LentPhilip Lent
Masonry Assistant at 2nd Chance Roof & ChimneyMasonry Assistant at 2nd Chance Roof & Chimney
Amin JlassiAmin Jlassi
Infantry Team Leader at 4-31 Infantry Regiment, 2nd Brigade Combat TeamInfantry Team Leader at 4-31 Infantry Regiment, 2nd Brigade Combat Team