Katrina Mercer
New York,NY
Summary
Outcomes-oriented Clinical Manager offering 20-year background to growing team. Adept in case management, clinical oversight, and staff training. Proficient in conducting data analysis to close gaps and improve outcomes. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance and training needs. A dedicated leader with a strong background within the SUD and mental health fields. Extensively trained in addictive, behavioral and psychological issues. In addition, I am a patient, compassionate Addiction Counselor who's purpose is to help people rediscover best versions of themselves. Worked with treatment team to develop and implement effective plans for diverse groups of patients. Built rapport with individuals struggling with addiction and and severe mental health illness, while supporting patients through the entire process from intake through the completion of the program.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Addiction Counselor L-II
New York City Health And Hospitals/ Harlem
11.2023 - Current
- Leads individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Offered professional, respectful therapy to individuals with co-occurring disorders in an day treatment facility.
- Served as an liaison between clients and social service agencies, advocating for additional resources whenever necessary.
- Facilitated group therapy sessions, promoting open communication among participants and fostering supportive environment.
- Evaluated client progress and adjusted treatment plans as needed to ensure continued success in their recovery journey.
- Implemented evidence-based interventions, such as cognitive-behavioral therapy and motivational interviewing, to help patients overcome personal barriers to recovery.
- Promotes self-care practices among clients, teaching them effective stress management techniques that contributed to lasting recovery success.
- Provides counseling and support to clients with drug and alcohol abuse issues, as well as severe mental health issues.
- Develops goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Clinical Supervisor
Elev8 Centers: Addiction Recovery & Wellness
07.2020 - Current
- Supervises a 75-bed detoxification/rehabilitation program
- Leads and directs a team of 30 clinical personnel and support staff
- Provides ongoing SUD treatment to all patients and implements new policies.
Clinic Manager
Beth Israel/ Mount Sinai OTP
02.2021 - 06.2023
- Manages a MMTP with a census of 800 participants
- Administers and monitors clinic site and departmental activities including compliance with CSAT and JCAHO standards, HRA regulations, and OASAS regulations
- Manages daily operations of the clinic site and supervises a team of 30 professionals.
Clinical Supervisor / APD
Odyssey House / Park Avenue Transitional Housing P
06.2020 - 02.2021
- Leads and directs a team of 9 clinical personnel and support staff
- Implements new policies and educates staff on changes
- Provides ongoing case management to all patients and maintains compliance with OMH standards.
Clinical Supervisor / Acting Program Director
Odyssey House - Harbor
01.2018 - 06.2020
- Implements new policies and educates staff on changes
- Interviews and assesses new applicants for admission into housing program
- Provides ongoing case management to all residents and maintains compliance with OMH standards.
Engagement Counselor / MOD
GRCR FAMILY CENTER
12.2016 - 01.2019
- Works closely with the Assistant Program Director to enforce program rules and regulations
- Provides crisis intervention services and leads quality management activities
- Conducts clinical assessments and counseling sessions.
CASAC Counselor
ODYSSEY HOUSE - ECF
12.2015 - 12.2016
- Interviews and assesses new clients
- Conducts crisis counseling sessions
- Assesses and writes treatment plans
- Facilitates groups and cultivates positive relationships with mental health professionals.
Substance Abuse Counselor
ACI Recovery Services
08.2014 - 05.2015
- Conducts individual counseling sessions
- Interviews and assesses new clients
- Assesses and writes treatment plans
- Works with clients with co-occurring disorders.
Addiction Counselor
WOMEN IN NEED, INC
06.2013 - 04.2014
- Interviews and assesses new clients
- Conducts individual counseling sessions
- Assesses and writes treatment plans
- Refers clients to outside social service providers.
Senior Substance Abuse Counselor
VERITAS, INC
03.2012 - 06.2013
- Supervises CASAC-Trainees
- Performs clinical assessments and counseling sessions
- Works closely with NYC Dept of Parole & Probation
- Facilitates clinical meetings with staff.
Substance Abuse Counselor
GREENHOPE SERVICES FOR WOMEN
09.2010 - 12.2011
- Maintains a client caseload
- Provides individual and group counseling sessions
- Supports residential clients in completing tasks
- Implements therapeutic plans for each child.
Addiction Counselor
WOMEN IN NEED, INC
10.2005 - 06.2010
- Supervises interns
- Provides counseling for a case load of clients
- Manages clinic and staff in the absence of the Clinical Director
- Collaborates with management & clinical staff.
Education
Master of Arts - Public Administration
Metropolitan College Of New York
New York, NY05.2013
Bachelor of Science - Human Services
Metropolitan College Of New York
New York, NY05.2012
Master-CASAC -
NYS OASAS
03.2024
Skills
- Self-motivated
- Strong verbal communication
- Excellent staff management skills
- Excellent team building skills
- Crisis intervention
- Discharge planning
- Excellent Documentation skills
- Team leadership
- Evidence-based counseling techniques
- Dual Diagnosis Treatment
- Behavior Modification
- Motivational Interviewing
Certification
BLS, 06/2023
Timeline
Addiction Counselor L-II
New York City Health And Hospitals/ Harlem
11.2023 - Current
Clinic Manager
Beth Israel/ Mount Sinai OTP
02.2021 - 06.2023
Clinical Supervisor
Elev8 Centers: Addiction Recovery & Wellness
07.2020 - Current
Clinical Supervisor / APD
Odyssey House / Park Avenue Transitional Housing P
06.2020 - 02.2021
Clinical Supervisor / Acting Program Director
Odyssey House - Harbor
01.2018 - 06.2020
Engagement Counselor / MOD
GRCR FAMILY CENTER
12.2016 - 01.2019
CASAC Counselor
ODYSSEY HOUSE - ECF
12.2015 - 12.2016
Substance Abuse Counselor
ACI Recovery Services
08.2014 - 05.2015
Addiction Counselor
WOMEN IN NEED, INC
06.2013 - 04.2014
Senior Substance Abuse Counselor
VERITAS, INC
03.2012 - 06.2013
Substance Abuse Counselor
GREENHOPE SERVICES FOR WOMEN
09.2010 - 12.2011
Addiction Counselor
WOMEN IN NEED, INC
10.2005 - 06.2010
Master of Arts - Public Administration
Metropolitan College Of New York
Bachelor of Science - Human Services
Metropolitan College Of New York
Master-CASAC -
NYS OASAS
BLS, 06/2023
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