Katrina Garcia

I made outbound cold calls on a daily basis and played a crucial role in promoting the Connect For Life Program. My job was to communicate with people about how we can connect neighbors to improve their health, empower them to live longer healthier lives, build trust and relationships. I did this by inviting members of all walks of life to attend free upcoming in-person or over-the-phone virtual events in their area, and onboarding new members working in various health campaigns. My target was to schedule 10 appointments every week to meet my daily goals.

I worked as a scheduler for a real estate company and was responsible for making over 100+ cold calls a day to recruit and generate leads for our client. My role involved improving my self-confidence and communication skills as I engaged with agents from different backgrounds, sharing details over the phone, email, and text. I had to persuade each agent about a new broker offering a great opportunity, with the hope of capturing their interest and scheduling an appointment with our client.

As an outbound/inbound call representative, I assisted Texas residents in scheduling or rescheduling appointments over the phone to receive the Covid-19 vaccine. I had to follow a script and provide as much helpful information as possible while staying up to date with the latest CDC guidelines and learning about different vaccines on the go. With the help of mentoring and coaching, I was also able to build a rapport with each caller.

As an experienced work-at-home Apple Specialist, I am highly skilled in customer service and sales. I am ready to share my knowledge to provide exceptional service by discovering each caller's preference and passion in technology, matching them with the right product. I promptly find answers to their questions about other Apple devices and guide customers over the phone with step-by-step instructions on setting up their new products at home while simultaneously placing orders. I always stay curious and keep up to date with Apple news.

I worked as an assistant and was responsible for answering phone calls, making follow-up calls, requesting feedback. I also provided a convenient option for sellers to approve their showings directly from their phones or via text messages. Additionally, I scheduled multiple showings and open houses for potential home buyers on the agent's listings. To ensure safety and worry-free access to the property, I also provided access information.