Katrina Wiltshire
Learning Specialist
Charlotte,NC
Summary
Dynamic Learning and Development Partner with proven expertise in facilitating, training, coaching and performance management. Committed to enhancing team success through effective coaching and mentorship initiatives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Learning and Development Partner
Bimbo Bakeries, USA
Charlotte, NC
07.2022 - 09.2025
- Lead Facilitator for Coaching for Performance, On the Job Train the Trainer and Operations Excellence programs.
- Identified synergies across locations, and delivered standardized training and coaching to Training Coordinators.
- Collaborated with bakery teams to develop training plans and collect content aligned with operations needs.
- Designed and maintained a comprehensive knowledge base, including training curriculum, standard operating procedures, lesson plans, simulations, job aids, and certification levels. I also developed training materials for new partners on operational procedures.
- Audited training materials and programs to ensure key performance indicators (KPIs) are met and sustained.
- Led regular meetings with bakery leaders to align team goals with business objectives.
- Collaborated with the Talent Center of Excellence to develop a mentorship framework, including improved associated onboarding.
Training Manager
Amerigas
Charlotte, NC
01.2020 - 07.2022
- Assessed training needs through surveys and employee feedback sessions.
- Monitored participant progress and provided ongoing support throughout training sessions.
- Evaluated effectiveness of training programs and adjusted content as needed.
- Organized and coordinated training sessions for new employees.
- Mentored team members to succeed and advance within department and company.
- Roleplayed various scenarios with teams to build confidence in handling situations.
Learning Consultant
Tranzact Insurance Solutions
Charlotte, Michigan
03.2018 - 12.2018
- Developed training programs for insurance products and services.
- Facilitated workshops to enhance employee skills and knowledge.
- Mentored new consultants on best practices in client engagement.
- Maintained comprehensive records of all training materials developed including documents, presentations, videos.
- Conducted post-training evaluations with participants to assess effectiveness of delivered material.
Learning Consultant
Wells Fargo
Charlotte, North Carolina
09.2016 - 02.2018
- Facilitated virtual Cornerstone training for the Wholesale Banking Group.
- Demonstrated an excellent understanding of Wells Fargo's process for onboarding new customers, adhering to and maintaining compliance standards.
- Updated and cataloged training materials via SharePoint.
Learning Specialist
TIAA-CREF
Charlotte, North Carolina
07.1996 - 03.2015
- Developed and delivered engaging training and coaching, allowing associates to obtain and retain assets.
- Facilitated workshops to enhance employee understanding of retirement planning.
- Collaborated with subject matter experts to create course content and resources.
- Maintained focused, inclusive, and supportive learning environments.
- Evaluated the effectiveness of training, and adjusted when needed to optimize results.
- Designed and delivered course curriculum including presentations, manuals, assessments, workshops, and role-plays for associates at all levels across the enterprise.
Education
Bachelor of Science - Business
Metropolitan College
New York City06-2000
Skills
- Training curriculum
- Coaching techniques
- Performance management
- Compliance training
- Employee onboarding
- Recruitment and Hiring
- Facilitating in person and virtual
Certification
- Certified Performance and Learning Professional - CPLP
- Certified to training Crucial Conversations/Confrontations
Timeline
Learning and Development Partner
Bimbo Bakeries, USA
07.2022 - 09.2025
Training Manager
Amerigas
01.2020 - 07.2022
Learning Consultant
Tranzact Insurance Solutions
03.2018 - 12.2018
Learning Consultant
Wells Fargo
09.2016 - 02.2018
Learning Specialist
TIAA-CREF
07.1996 - 03.2015
Bachelor of Science - Business
Metropolitan College