Katrina Lashuna Clark
Spring Lake,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Specialist
Advent Health Hospices Care
01.2022 - 02.2023
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Processed referral requests from patients, doctors and other health care professionals
- Provided education and instruction to referral sources on referral processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
- Obtained prior authorization for Hospices procedures.
- Entered information into EPIC
Receptionist/Administrative Assistant
Renaissance Senior Living
09.2020 - 02.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Personal Care Assistant
First Light Home Health Care
08.2019 - 10.2020
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Conferred with supervisor to discuss patient condition and medical care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Receptionist
Heritage Place Senior Living
08.2017 - 06.2019
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Personal Care Aide
A Brighter Future Home Health Care
02.2014 - 09.2018
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Scheduled and accompanied clients to medical appointments.
Education
Diploma - Medical Administrative
Herzing University
Skills
- SKILLS & QUALIFICATIONS
- Dementia and Alzheimer’s knowledge
- Compassionate Caregiver
- Computer Skills
- Medical Terminology
- Customer Service
- Proficient in
- Microsoft Office including Excel and PowerPoint
- EPIC (The EMR System)
- Appointment Scheduling
- Multi-Line Phone Proficiency
- Office Administration
- Referral Verification
- Call Transfers
- Specialist Referrals
- HIPAA Regulations
- Patient Scheduling
- Medical Information Collection
- Administrative Duties
- Compassionate Communication
- Patient Health Information Access
- EPIC EMR
- Insurance Verification
- Greeting Visitors
- EMR Systems
Certification
CPR/First Aid
Certified Medical Administrative Assistant
Affiliations
Dedicated Personal Care Aide with over 20 years of experience. With very good knowledge and understanding of development factors specific to adult and geriatric residents. Highly skilled offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Timeline
Referral Specialist
Advent Health Hospices Care
01.2022 - 02.2023
Receptionist/Administrative Assistant
Renaissance Senior Living
09.2020 - 02.2022
Personal Care Assistant
First Light Home Health Care
08.2019 - 10.2020
Receptionist
Heritage Place Senior Living
08.2017 - 06.2019
Personal Care Aide
A Brighter Future Home Health Care
02.2014 - 09.2018
Diploma - Medical Administrative
Herzing University
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