Summary
Overview
Work History
Education
Skills
Timeline
KATRINA N MANNING

KATRINA N MANNING

Bank Teller
Eastland,TX

Summary

  • Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Proactive and meticulous manager with over 10 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Teller

Prosperity Bank
07.2020 - Current
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Monitored and verified suspicious activity on customer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Generated monthly reports on customer activity and customer feedback.

Support Manager

Walmart
01.2008 - 08.2019
  • Maintained Employee Retention
  • Oversaw training and onboarding process for all newly hired employees for my department
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Offered technical support and troubleshot issues to enhance office productivity
  • Recorded time allocated to projects and updated master tracking documents

Administrative Assistant

Cornerstone Merchant Services
01.2006 - 12.2007
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Scheduled office meetings and client appointments for staff teams
  • Executed record filing system to improve document organization and management
  • Answered 40+ phone calls a day on a multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Assisted development and implementation of new administrative procedures
  • Drafted correspondence and other documents for CEO and department heads in company's voice
  • Managed filing system, entered data and completed other clerical tasks
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency

Education

BBA - Management

American Intercontinental University, Houston, TX
04.2013

Skills

  • Constructive Feedback
  • Operational Efficiency
  • Strategic Business Initiatives
  • Compliance Requirements
  • Persuasive Negotiations
  • Customer Needs Assessments
  • Regulatory and Legal Compliance
  • Brand Management
  • Reporting and Performance Analysis
  • Store Reset and Recovery
  • Delegation and Supervision
  • Handling Complaints
  • Customer Satisfaction
  • Staff Coaching and Training
  • Customer Relationship Management
  • Sales and Marketing
  • Project Management
  • Staff Management
  • Team Leadership
  • Finance and Accounting Operations
  • Managing Routines
  • Productivity Performance
  • Account Management and Updating

Timeline

Teller - Prosperity Bank
07.2020 - Current
Support Manager - Walmart
01.2008 - 08.2019
Administrative Assistant - Cornerstone Merchant Services
01.2006 - 12.2007
American Intercontinental University - BBA, Management

Similar Profiles

CREATE PROFILE
KATRINA N MANNINGBank Teller