Katrina Nicole Soto
North Hills
Summary
Very Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with Over 10+ years in experience in the fast food industry with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Inventory and deposits while running shifts open and close along with all paperwork overall for management and company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Habit Burger Grill
Mission Hills
07.2024 - 09.2025
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training sessions for new team members on service standards.
- Oversaw inventory management and maintained stock levels for food supplies.
- Ensured compliance with health and safety regulations during food preparation.
- Resolved customer complaints promptly to enhance dining experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Manager
Wingstop Restaurant
Mission Hills
01.2024 - 07.2024
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training sessions for new team members on service standards.
- Oversaw inventory management and maintained stock levels for food supplies.
- Ensured compliance with health and safety regulations during food preparation.
- Resolved customer complaints promptly to enhance dining experience.
- Monitored staff performance and provided feedback to improve service quality.
- Managed customer service inquiries and complaints in a timely manner.
Training Coordinator
Chickfila
Burbank
05.2020 - 01.2024
- Developed and delivered training programs for team members at a leading fast-food brand.
- Facilitated workshops to improve customer service skills among staff members.
- Maintained training records and ensured compliance with company standards.
- Collaborated with management to identify training needs within the restaurant.
- Utilized feedback to enhance training materials and delivery methods.
- Managed training calendars to inform participants of upcoming training session topics and dates.
Skills
- Inventory management
- Training coordination
- Team leadership
- Time management
- Communication skills
- Problem solving
- Adaptability
- Critical thinking
- Policy enforcement
- Team motivation
- Customer service
Languages
English
Full Professional
Certification
- Manager certification
- Guard card license
References
References available upon request.
Timeline
Assistant Manager
The Habit Burger Grill
07.2024 - 09.2025
Assistant Manager
Wingstop Restaurant
01.2024 - 07.2024
Training Coordinator
Chickfila
05.2020 - 01.2024