KATRINA P. BELKA
Health Care Administration Professional
ESCONDIDO,CA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established specialist touting 10 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Customer Sales Support, National Floater II Pump
Tandem Diabetes Care Inc.
San Diego, California
10.2021 - 02.2023
- Managed the relationship with each customer by administering the insurance verification process.
- Assisted with onboarding new hire employees by leading in class training, checking in with new hires on progress of managing day to day activities, and is a main point of contact for shadowing/reverse shadowing.
- Initiated refresher trainings for the team in areas that need improvement.
- Identified training needs within the department and provided feedback regarding new processes and roll out of new projects
- Provided coverage for PTO and unexpected call outs.
- Provided feedback and made recommendations to improve departmental processes.
- Provided ongoing mentorship for all employees within the Customer Sales Support department.
Insurance Verification Specialist I and II
Tandem Diabetes Care Inc.
San Diego, California
02.2013 - 10.2021
- Trained new staff on current, correct insurance verification procedures.
- Created training power point presentations on Medicare, Medical Necessity, IVS vocabulary, long and short-term health risks for not actively managing diabetes.
- Awarded Most Pump Shipments National IVS Team 2014
- Managed region with 5 territories and high patient load
- Supported west region specializing California HMO plans
- 2013 - 2021 highest in volume for new patients and shipments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits.
- Reviews
- Established and maintained relationships with insurance providers for productive communications.
- Communicated verification and authorization status to facilitate decision-making for patient purchase and insurance coverage.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed high-volume insurance verifications within pressured timeframes.
- Achieved insurance pre-authorizations to enable timely shipment of product.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Student Relations Specialist
Ashford University
San Diego, California
05.2010 - 07.2012
- Managed data for a dedicated team of Admissions Counselors
- Supplied admissions analytical data to executive team
- Administrated Access database for Webinar Data
- Answered Tech Support Hotline (Student facing)
- Provided phone support to students regarding Ashford systems
- Student Portal
- Online Classroom
- Constellation
- Online Application Portal
- Tested Talisma for Admissions Department
Student Relations Manager
Ashford University
San Diego, CA
08.2009 - 05.2010
- Managed a team of 32 people
- Created AppTracker system for Admissions data collection and reporting
- Maintained security groups for network drive
- Helped to build and define the role of the SRS department
- Continually maintained and improved company's reputation and positive image in markets served.
Admissions Counselor
Ashford University
San Diego, CA
02.2007 - 12.2008
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Taught students how to navigate, Classroom/Online Classroom
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Reviewed admissions applications and evaluated student credentials.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
Personal Assistant
Gabrielle F. Morris, M.D. Neurological Surgeon
San Diego, California
01.2007 - 01.2008
- Provided multifaceted services to client by running errands, managing mail, scheduling appointments, and arranging transportation (coordinated move from San Diego to Bakersfield).
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Retail Assistant
New West Petroleum
Sacramento, California
01.2004 - 06.2005
- Maintained merchandise pricing for 41 convenience stores
- Provided sales and cost reports for management
- Helped troubleshoot problems with pricing software
- Streamlined c-store prices and reporting procedures to reduce errors and improve response time
- Reconciled monthly sales
- Audited c-stores sales figures before submission to Accounting department
- Assisted with G/L coding for A/P Analysts
Education
Associate of Occupational Studies Le - Culinary Arts
Le Cordon Bleu College of Culinary Arts
San Francisco, CA 01.2004 - 01.2005
Associate of Arts - Communication Studies
Sacramento City College
Sacramento, CA 09.2000 - 06.2005
Total Credits completed -
California State University - Sacramento
Sacramento, CA 01.2000 - 01.2004
Skills
Adobe IllustratorCampusVueHTMLXML
Product and service sales
Teamwork and Collaboration
MS Office
Active Listening
Analytical and Critical Thinking
Data Entry
Planning and Coordination
Interpersonal Communication
Collaborative relationships
Proficient in CRM
Prior authorization processing
Patient contact
Understanding of medical terms
Insurance coverage verification
Data integrity
Attention to Detail
Decision-Making
Excellent Communication
Training and Development
Organization and Time Management
Certification
NRA: Safety/Sanitation
Timeline
Customer Sales Support, National Floater II Pump
Tandem Diabetes Care Inc.
10.2021 - 02.2023
Insurance Verification Specialist I and II
Tandem Diabetes Care Inc.
02.2013 - 10.2021
Student Relations Specialist
Ashford University
05.2010 - 07.2012
Student Relations Manager
Ashford University
08.2009 - 05.2010
Admissions Counselor
Ashford University
02.2007 - 12.2008
Personal Assistant
Gabrielle F. Morris, M.D. Neurological Surgeon
01.2007 - 01.2008
Retail Assistant
New West Petroleum
01.2004 - 06.2005
Associate of Occupational Studies Le - Culinary Arts
Le Cordon Bleu College of Culinary Arts
01.2004 - 01.2005
Associate of Arts - Communication Studies
Sacramento City College
09.2000 - 06.2005
Total Credits completed -
California State University - Sacramento
01.2000 - 01.2004