Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Katrina Watson

Tallahassee,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Tech Care X-Ray,LLC
03.2021 - Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and corresponding emails.
  • Managed filing system, entered data and completed other clerical tasks.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Associate

Salvation Army Family Store
02.2018 - 01.2021
  • Developed strong rapport with customers and created positive impression of business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Night Auditor

Mainstay Inn & Suites
02.2015 - 10.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Enforced policies and procedures to increase efficiency.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Education

High School Diploma -

Atlantis Academy
Tallahassee FL
05.2004

Skills

  • Client Relations
  • Strong Problem Solver
  • Report Development
  • Customer Relations
  • Confidential Document Control
  • Records Management
  • Electronic Records Management
  • Relationship Building
  • Database entry
  • Dedicated Team Player
  • Customer Service
  • Mail handling
  • Microsoft Office Suite

Software

Dicom

Pacs System

Ramsoft

Microsoft Word

Microsoft Excel

Adobe

Timeline

Administrative Assistant

Tech Care X-Ray,LLC
03.2021 - Current

Sales Associate

Salvation Army Family Store
02.2018 - 01.2021

Night Auditor

Mainstay Inn & Suites
02.2015 - 10.2015

High School Diploma -

Atlantis Academy

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Katrina Watson