Katrina Rose Agnew
Puyallup
Summary
Dynamic professional with extensive hands-on experience in patient coordination, executive assistance, management, and office operations, adept at navigating complex challenges. Strong problem-solving skills and a proactive mindset drive efficiency in tackling new tasks while optimizing processes and supporting team objectives. Known for exceptional communication and project management abilities, thriving in fast-paced environments while effectively managing multiple priorities. Committed to advancing organizational goals through meaningful contributions, bringing a fresh perspective and unwavering dedication to quality and success.
Overview
2026
2026
years of professional experience
Work History
Mental Health Care Assistant
Suicide Prevention Coalition
- I was a founding member of the Suicide Prevention/Mental Health Awareness Coalition in Anacortes Washington. I was in charge of taking meeting notes/providing them to the public/scheduling meetings/presenting to community officials and gave a speech at our Town Hall to advocate our cause. My supervisor I assisted was Dr. Katie Eastman of Recreate Counseling.
- Cultivated working relationships with colleagues, executives and community members to build trust and communication.
- Attended and scheduled public events/training such as Signs of Suicide with Mad Hope (training) to represent the coalition and educate community members.
- Managed social media accounts by composing content for our coalition, engaging with followers in comments, monitoring activities and providing the public with resources.
New Patient Coordinator
Advanced Periodontics and Implantology of Seattle
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated new patient scheduling, ensuring timely appointments and efficient resource allocation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient intake processes, completing necessary documentation accurately and promptly.
- Developed and maintained a comprehensive database for tracking patient interactions and follow-ups.
- Assisted in resolving patient inquiries, improving overall satisfaction and experience with services.
- Trained new staff on administrative procedures, enhancing team efficiency and knowledge retention.
- Analyzed feedback from patients to identify areas for service improvement, driving quality enhancements.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Contributed to practice growth by identifying opportunities for expansion based on community needs analysis data.
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Verified Insurance
Assistant/Admin/Marketing
Eden Hair Co.
01.2022 - 01.2024
- Handled a fast-paced environment with confidence.
- Prepared guests' treatment paperwork and accurately managed payments to keep records current.
- Was thoughtful towards each client and focused on personalizing care, while maintaining respect for the salon policies.
- Responded to customer inquiries by phone, email and in person.
- Memorized stylist’s preferred appointment time lengths (even when they changed often) to personalize support.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Handled speaking to the city and other professionals in regards to business license/business paperwork and worked with accountants to keep paperwork organized.
- Managed the social media videos, pictures and overall content.
- Created spreadsheets to organize inventory, receipts and etc.
- Was given positive feedback on my dedication and work ethic.
- Maintained the salon by cleaning, coupled with other miscellaneous tasks.
- Assisted in hair color, washing, styling, and writing/mixing formulas.
- Managing the database for processing transactions (POS systems) and appointment times (square, etc.)
- Performed strong verbal and written communication skills.
Supervisor
Thrive Community Fitness
06.2016 - 09.2019
- As Supervisor, I monitored sales, collections and communications. I also supervised our marketing via our independent social media platforms (Facebook/Instagram.) I helped train incoming staff and took leadership in member services/communications.
- Collaborated with local businesses to expand sources (Presented to Thrive Community Fitness who decided to sponsor us by providing free yoga to struggling teens/personal memberships paid in full for those struggling with mental health/etc.)
- Created and gave 'Red Sheets' for local businesses to put in their windows that showcased all local resources and hotlines.
- Welcomed and collaborated with stakeholders.
Theatre Arts Teacher
Class Act School Of Performing Arts
08.2013 - 01.2018
- Assessed students' grasp of class material presented in courses and workshops.
- Evaluated student progress and adjusted learning plans to foster progress.
- Designed class curriculum for Preschool.
- Taught up to 20+ students at a time, with patience, compassionate discipline and efficiency.
- Stage managed/costumed/hair and makeup/directed on behalf of the school.
- Specialized in Audition Prep.
- Taught ages Preschool-High School
Canvass Director/Manager
Threshold Giving representing ACLU
01.2020 - 2022
- Onboard new hires with training and documentation
- Recruitment meetings where I assisted in new strategies to maximize our hiring process
- Empowered individuals based on their specific communication styles and developed training to better develop each hire
- Handled situations of conflict while maintaining boundaries and confidentiality
- Organized documentation and created schedules/responded to emails regarding onboarding process, pay, etc
- Launched markets with attention to detail and enthusiasm
- Knowledge of human resources
- Flexibility to learn and adapt to any environment
- Commitment to inclusiveness, diversity and equity
- Advocacy/policy and educational training on the ACLU campaign/mission
- Management
- Confidentiality with sensitive information
- Admin/Computer skills advanced
- Processing terms/resignations
- Commitment to developing a workplace that values empathy and inclusiveness
Education
High School Diploma -
Nooksack Valley High School
Everson, WA06.2012
Skills
- Patient scheduling
- Insurance verification
- Appointment setting
- Customer service
- Multitasking
- Organizational skills
- Verbal and written communication
- Creative problem solving
- Patient documentation
- Patient care coordination
- Documentation
- New hire training
- Data entry
- Billing and invoicing
- Telephone reception
- Administrative duties
- Remote work experience
- Virtual collaboration
- Telephone etiquette
Timeline
New Patient Coordinator
Advanced Periodontics and Implantology of Seattle
06.2024 - Current
Assistant/Admin/Marketing
Eden Hair Co.
01.2022 - 01.2024
Canvass Director/Manager
Threshold Giving representing ACLU
01.2020 - 2022
Supervisor
Thrive Community Fitness
06.2016 - 09.2019
Theatre Arts Teacher
Class Act School Of Performing Arts
08.2013 - 01.2018
Mental Health Care Assistant
Suicide Prevention Coalition
High School Diploma -
Nooksack Valley High School
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