Katrina Salas
Phoenix,AZ
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Sonesta Hotels
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Assistant General Manager
Sonesta
04.2022 - 09.2023
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths resulting in no more third party labor.
- Mentored and motivated team members to achieve challenging business goals while increasing associate satisfaction by 6% from 2022.
Operations Manager
Sonesta
09.2021 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Front Desk Agent
Sonesta
02.2021 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff members in customer service techniques and hotel operations.
Event Specialist
Marriott
09.2019 - 01.2021
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
Front Desk Agent
Marriott
06.2018 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2001
Skills
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Business Operations Knowledge
- Company Standards Enforcement
- Inventory control
- Operations management
- Staff development
- Budget control
- Human Resources Management
- Financial reporting
- Leadership and team building
- Team player
- Problem resolution
Timeline
General Manager
Sonesta Hotels
10.2023 - Current
Assistant General Manager
Sonesta
04.2022 - 09.2023
Operations Manager
Sonesta
09.2021 - 03.2022
Front Desk Agent
Sonesta
02.2021 - 09.2021
Event Specialist
Marriott
09.2019 - 01.2021
Front Desk Agent
Marriott
06.2018 - 08.2019
High School Diploma -
North Canyon High School
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