Katrine Wingate
Pensacola,FL
Summary
Dynamic General Manager with 16 years at IHG, excelling in revenue management and operational oversight. Achieved a 20% reduction in expenses at Firehouse Subs while enhancing customer satisfaction through effective staff training. Proven track record in budgeting and fostering a high-performance culture. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
Candlewood Suites
Pensacola, USA
01.2020 - Current
- 16 Years Experience IHG Brand
General Manager/Sales
Holiday Inn Express
Milton, USA
01.2018 - 01.2020
General Manager
Holiday Inn
Pensacola, USA
01.2008 - 01.2018
- Oversee all operational departments including, but not limited to, Food/Beverage, Housekeeping, Front Desk Restaurant and Lounge
- Adhere to and maintain IHG operational Standards.
- Fiscal responsibilities to stay within budget parameters for all areas of the hotel.
- Revenue Management to set rates, monitor results, comparative analysis to competitors
- Lead Department meetings
- Monitor and record bi-weekly inventories.
- Provide guidance/assistance in lieu of Human Resources rep on property.
- Additional responsibilities presented upon request.
General Manager
Firehouse Subs
01.2006 - 01.2008
- Area assists training for General Managers and personnel
- Accountable for 20% reduction in expenses
- 15% less turnover in personnel
- Implementation of Incentive/Rewards local program
- In addition, responsible for the daily hands-on activity to maintain the highest of standards for customer satisfaction.
General Manager
Arby's Restaurant
01.2003 - 01.2005
- Hiring/training of personnel
- Inventory/food ordering
- Payroll/budget
- Customer satisfaction
- Incentives
- Bottom line accountability
- Standards compliance
Front Desk Manager
Fairfield Inn
Pensacola, USA
01.2002 - 01.2003
- Recruiting and hiring front desk personnel
- Scheduling for all of the front desk
- Accounting reconciliations
- Working closely with the General Manager to ensure Guest Satisfaction.
- Training front desk personnel & auditors
- Monitoring Competitive stats and rates.
Education
High School -
Escambia High School
Pensacola, Florida01.1990
Skills
- Revenue management
- Budgeting and forecasting
- Operational oversight
- Inventory management
- Staff training
- Customer satisfaction
References
- Irene Beck, DOS, 850-637-7623
- Cameron Hall 850 898-7663
- Allison Mellinger, 850-376-7228
Timeline
General Manager
Candlewood Suites
01.2020 - Current
General Manager/Sales
Holiday Inn Express
01.2018 - 01.2020
General Manager
Holiday Inn
01.2008 - 01.2018
General Manager
Firehouse Subs
01.2006 - 01.2008
General Manager
Arby's Restaurant
01.2003 - 01.2005
Front Desk Manager
Fairfield Inn
01.2002 - 01.2003
High School -
Escambia High School
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