Katrisa Brock
Austin,TX
Summary
Empathetic and results-driven professional with 5+ years of experience in relationship building, customer service, and talent recruitment. Proven ability to build rapport, resolve complex concerns, and support individuals through high-stakes transitions. Adept at working in dynamic environments and achieving performance goals while maintaining a people-centered focus.
Overview
8
8
years of professional experience
Work History
Recruiting Consultant
Barton Associates
2024.05 - Current
- Managed recruitment process to keep candidates informed about new positions, application status and industry best practices.
- Screened and interviewed candidates to evaluate potential employees' qualifications..
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
Medical Licensor
Barton Associates
2022.07 - 2024.05
- Completed and submitted medical applications, managing them throughout the process until issuance, while promoting a sense of urgency to meet job start dates
- Provided support to sales staff by communicating within various departments as well as many outside organizations to keep business processes moving seamlessly
- Managed time efficiently in order to complete all tasks within deadlines.
Credit Specialist
Royal Fine Services
2020.07 - 2022.07
- Obtained and reviewed credit reports, credit references, and financial statements to create a personalized plan based on individual needs
- Enhanced customer satisfaction by resolving disputes efficiently.
Server
True Food Kitchen
2021.09 - 2022.05
- Provided attentive service, managing multiple tables during high-volume periods without sacrificing attention to detail or guest rapport
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Second Bar + Kitchen
2019.06 - 2020.03
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Studio Manager
Austin Deep Tissue Therapy Center
2018.10 - 2019.04
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Managed inventory and supplier relations
- Enhanced studio's operational efficiency by implementing new inventory management system.
- Property management, including repairs
- Managed accounts payable
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers..
Server
Flower Child
2018.05 - 2018.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standard
Call Center Representative
All Web Leads
2017.08 - 2018.05
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor Of Science - Psychology
Texas State University
San Marcos, TX05.2022
Skills
- Problem-solving
- Critical Thinking
- Excellent Communication
- Active Listening
- Relationship Building
- Conflict Resolution
- Call Center Experience
- Experience with CRM Systems
- Microsoft Office (Word, Excel, Outlook)
- Google (Gmail, Docs, Sheets)
Timeline
Recruiting Consultant
Barton Associates
2024.05 - Current
Medical Licensor
Barton Associates
2022.07 - 2024.05
Server
True Food Kitchen
2021.09 - 2022.05
Credit Specialist
Royal Fine Services
2020.07 - 2022.07
Server
Second Bar + Kitchen
2019.06 - 2020.03
Studio Manager
Austin Deep Tissue Therapy Center
2018.10 - 2019.04
Server
Flower Child
2018.05 - 2018.10
Call Center Representative
All Web Leads
2017.08 - 2018.05
Bachelor Of Science - Psychology
Texas State University