Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KATRISA FOSTER

ATHENS,AL

Summary

Experienced customer service professional with over 15 years of proven success in customer-facing roles. Recognized for drive and proactive approach, consistently excelling in identifying customer needs and implementing effective solutions to enhance customer retention. Expertise in leadership and communication skills, effortlessly building rapport with customers and delivering exceptional service.

Overview

14
14
years of professional experience

Work History

Assistant Branch Manager

Regional Finance
08.2024 - Current
  • Providing exceptional service to all customers
  • Process credit loan applications and use product knowledge to present loan solutions to customers and potential customers
  • Maintain office cash with accuracy and proper security
  • Grow account volume through good judgment and effective customer solicitation in office and by phone
  • Minimize delinquent debt through calling customers and collecting on past due accounts
  • Receive, track and post payments and fees to customers' accounts in compliance with Company Policy
  • Transport money and deposits to and from bank
  • Other duties assigned by leadership.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Examined customer loan applications for loan approvals and denials.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.

Hairstylist

Charisma Salon
08.2020 - 01.2023
  • Providing outstanding customer service while tailoring complementary styles to new and repeat clients
  • Responsible for selling clients retail that will enhance the customers style and in turn their overall experience.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Used social media platforms to promote salon and services.

Customer Retention Rep

AT&T
02.2018 - 02.2019
  • Handled incoming telephone contacts with Residence customers in pursuit of selling additional company products and services
  • Responsible for building customer relationships and enhancing the customers experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Adhered to appropriate legal scripting when required.

Collections Rep (Management Support)

AT&T
08.2013 - 06.2017
  • Handled Incoming telephone contacts with Business and Residence customers in pursuit of collecting company revenues
  • Provided Management Support to 120 reps
  • Records data, notations, and or completes forms via on-line computer system while talking with customers
  • Handled adjustments as appropriate for resolving discrepancies, facilitating payment arrangement negotiations, and extensions of credit
  • Responsible for handling calls that were escalated by reps to resolve any customers disputes and managed customer escalations in the office Smart Chat group
  • Provided additional training to reps on an as needed basis
  • Made decisions that promoted customer satisfaction and reinforced company goals for revenue protection.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched billing errors and discrepancies to initiate corrective action.

Consumer Sales Rep

AT&T
10.2010 - 08.2013
  • Handled incoming telephone contacts with residential customers in pursuit of selling additional company products and services
  • Responsible for building customer relationships and enhancing the customer's experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Managed approximately 40 incoming calls per day from customers

Education

Licensed Cosmetologist -

Paul Mitchell The School
Huntsville, AL
06.2020

Business Administration - Business Administration And Management

Herzing University
Birmingham, AL
05.2004

High School Diploma -

Phillips High School
Birmingham, AL
05.2000

Skills

  • Agile
  • Appeals Specialist
  • Point of Sale (POS)
  • Excel
  • Training/Coaching
  • Conflict Resolution
  • Performance Management
  • Decision Making
  • Tech Savvy
  • De-Escalation Specialist
  • Cross-Functional Team Player
  • Quality Assurance (QA)

References

  • Sabrina Cason, AT&T Collections, 904-476-3470
  • Tasha Luster , AT&T Collections, 205-516-4334
  • Charita Perdue, AT&T Consumer Sales, 205-568-5043
  • Kristen Rice, Regional Finance, 256-947-1160

Timeline

Assistant Branch Manager

Regional Finance
08.2024 - Current

Hairstylist

Charisma Salon
08.2020 - 01.2023

Customer Retention Rep

AT&T
02.2018 - 02.2019

Collections Rep (Management Support)

AT&T
08.2013 - 06.2017

Consumer Sales Rep

AT&T
10.2010 - 08.2013

Licensed Cosmetologist -

Paul Mitchell The School

Business Administration - Business Administration And Management

Herzing University

High School Diploma -

Phillips High School

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KATRISA FOSTER